Saria Sutton
Vacaville
Summary
Professional office support specialist with proven ability to streamline administrative processes and enhance team productivity. Adept at managing complex schedules, data entry, and office communications with precision and care. Strong focus on collaboration and adaptability, ensuring seamless operations even in changing environments. Known for reliability and unwavering commitment to achieving results.
Overview
8
8
years of professional experience
Work History
Office Technician
California Medical Facility
05.2024 - 02.2025
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Developed comprehensive reports utilizing data analysis tools to provide insight into business performance metrics for management review.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling files or correspondence.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Claims Analyst
Employment Development Department
04.2022 - 02.2023
- Followed established EDD policies and procedures regarding employment claims for the State of California
- Verified and processed claim referrals, new claim handoffs, and appeals promptly
- Communicated effectively and professionally with clients regarding their claims, eligibility, and EDD benefits
- Offered customer advice and assistance, paying attention to special needs or wants
- Kept records accurate, detailed, and fully compliant with reporting requirements
- Worked productively in fast-moving work environment to process large volumes of claims.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Assistant Professor of Chemistry
Grambling State University
08.2019 - 05.2020
- Provided one-on-one coaching sessions with students to clarify goals and successful program completion
- Maintained updated knowledge and implemented in practice, all compliance safety policies that guaranteed cleanliness of laboratories for testing activity
- Ensured students were adhering to safety protocols for proper use and disposal of chemicals in a laboratory
- Attended meetings to develop and maintain a strong and vibrant instructional institution
- Enhanced student understanding of complex chemistry concepts by incorporating real-world examples and hands-on experiments.
- Instructed students in lab by teaching safety protocols for proper use of chemicals and safe disposal of hazardous materials.
Administrative Assistant - Registrar
Grambling State University
08.2017 - 05.2019
- Communicated with both internal and external clients in a timely and professional manner
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and implemented procedures and process improvement initiatives to improve retention rates and increase student satisfaction
- Generated multiple budgetary-related reports, presenting information to the President, board members, upper management, and several external clients
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated and scheduled meetings and conference calls to optimize scheduling for senior staff
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Biological Sciences
Grambling State University
Grambling, LA05.2020
Skills
- Data Organization
- Professional Communication
- Documentation and Recordkeeping
- Microsoft Office Suite
- Scheduling and calendar management
- Multi-line phone proficiency
Timeline
Office Technician
California Medical Facility
05.2024 - 02.2025
Claims Analyst
Employment Development Department
04.2022 - 02.2023
Assistant Professor of Chemistry
Grambling State University
08.2019 - 05.2020
Administrative Assistant - Registrar
Grambling State University
08.2017 - 05.2019
Bachelor of Science - Biological Sciences
Grambling State University
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