Alma Sanchez
Santa Ana
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Highly organized Office Technician with notable experience in managing office tasks, coordinating meetings, and maintaining databases. Demonstrates robust skills in time management, multitasking and problem-solving. Notably improved efficiency through creation of comprehensive filing systems and optimization of office procedures in past roles.
Overview
21
21
years of professional experience
Work History
Office Technician
Orange County Housing Authority
01.2008 - Current
- Proofread data for accuracy and assisted with report completion.
• Greeted visitors in person or on the telephone; answered questions related to departmental services.
• Copied, sorted and filed records of office activities and business transactions.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Answered telephones, directed calls, and took messages.
• Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
• Monitored and directed work of lower-level clerks.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Maintained confidential personnel records in compliance with applicable laws and regulations.
• Entered procurement, financial and personnel data using computer systems and programs.
• Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
• Maintained digital and paper filing systems with organized files and naming convention adherence.
• Assisted with special projects as needed or requested by management or staff members.
• Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
• Monitored office supply stock levels and placed timely orders for replenishment.
• Responded to employee and public inquiries by telephone and in person.
• Scheduled meetings and coordinated materials to be distributed to attendees.
• Operated office equipment such as copiers, scanners, printers and fax machines.
Sandwich Artist
Subway
04.2023 - 11.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Completed opening, closing and shift change tasks by following company guidelines.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Monitored temperature of freezers and coolers throughout shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained cleanliness of work area throughout shift.
- Followed established procedures for handling money transactions accurately.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Trimmed meats and cheeses for sandwiches as needed.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stocked shelves with products and supplies.
Office/School Janitor
Brothers Alvarado Cleaning Corp
04.2023 - 05.2024
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards.
- Assisted in maintaining a healthy learning environment by deep cleaning classrooms, restrooms, and common areas on a consistent basis.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Loan Processor
New Century Realtors
02.2004 - 12.2007
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Education
GED -
Santa Ana College
Santa Ana, CAReal Estate Lincense in Real Estate
Real Estate License Services
Santa Ana, CA01-2005
Public Notary Certificate in Notary
State of California Notary Public
Santa Ana, CA10-2004
Mortgage Loan Certification in Mortgage Loan Proce
Regional Occupation Program
Santa Ana, CA06-2004
High School Diploma -
Century High School
Santa Ana, CA06-1997
Skills
Expense tracking
Data modeling
Document management
Data entry proficiency
Basic accounting
Scheduling appointments
Report generation
Multitasking efficiency
Calendar management
Strong organizational skills
Inventory monitoring
Administrative assistance
File organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sandwich Artist
Subway
04.2023 - 11.2024
Office/School Janitor
Brothers Alvarado Cleaning Corp
04.2023 - 05.2024
Office Technician
Orange County Housing Authority
01.2008 - Current
Loan Processor
New Century Realtors
02.2004 - 12.2007
GED -
Santa Ana College
Real Estate Lincense in Real Estate
Real Estate License Services
Public Notary Certificate in Notary
State of California Notary Public
Mortgage Loan Certification in Mortgage Loan Proce
Regional Occupation Program
High School Diploma -
Century High School