Sargun Singh
Sydney,NS
Summary
Dynamic Customer Service Representative with a proven track record at Walmart, excelling in active listening and critical thinking. Enhanced patient loyalty through empathetic complaint resolution and collaborated effectively with teams to elevate service standards. Skilled in data entry and maintaining meticulous attention to detail, ensuring a seamless experience for all clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
04.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Dental Associate
Dr. Sandhu’s Dental Clinic
05.2022 - 11.2022
- Assisted in various dental procedures such as tooth extractions, root canals, and restorative work to improve patients'' oral health outcomes.
- Reduced wait times for appointments by efficiently managing daily tasks and prioritizing urgent cases.
- Developed strong rapport with patients by actively listening to concerns and addressing their questions regarding their oral health status or recommended treatments.
- Coordinated with dental laboratories for accurate fabrication of dentures, crowns, bridges other prosthetic devices needed by patients.
- Efficiently managed inventory supplies for the office while maintaining proper equipment functionality through regular inspection checks.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Post Baccalaureate In Healthcare Management - Healthcare
Cape Breton University
Sydney, NS05.2025
Bachelor Of Dental Surgery - Dentistry
Baba Farid University Of Health And Sciences
Ferozepur, Punjab01.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Verbal communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Walmart
04.2023 - Current
Dental Associate
Dr. Sandhu’s Dental Clinic
05.2022 - 11.2022
Post Baccalaureate In Healthcare Management - Healthcare
Cape Breton University
Bachelor Of Dental Surgery - Dentistry
Baba Farid University Of Health And Sciences
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