Sargam Sharma
Woodbridge,ON
Summary
Dynamic professional with a proven track record at Happy Food Hub, enhancing team efficiency and safety. Spearheaded volunteer training at Kaura Hospital, boosting engagement. Expert in bilingual communication (English, Hindi, Punjabi) and adept in computer skills. Excelled in fostering customer relationships and improving satisfaction, underpinned by a solid foundation in training, mentoring, and freelance writing.
Overview
4
4
years of professional experience
Work History
Team Member
Happy Food Hub
05.2023 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Head Volunteer
Kaura Hospital
04.2021 - 08.2022
- Enhanced volunteer engagement by implementing comprehensive training programs and team-building activities.
- Assessed volunteer performance through regular evaluations, providing constructive feedback for continuous improvement.
- Developed strong relationships with community partners, increasing opportunities for collaboration and resource sharing.
- Collaborated with internal departments to identify areas of need where skilled volunteers could provide valuable support.
Spoken English and IELTS Trainer
SHARE Academy
10.2020 - 12.2020
- Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
- Strengthened student listening skills using authentic audio-visual materials sourced from various media platforms, broadening their exposure to different accents and dialects within the English-speaking world.
- Fostered a positive learning environment that encouraged open communication between students and instructor, leading to increased participation and engagement.
- Conducted timely assessments of learner progress through quizzes, tests, presentations, and debates to identify areas requiring further attention or reinforcement.
Store Team Member
Kaushal Medical Agencies
06.2019 - 12.2019
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Education
Bachelor of Science - Psychology
York University
Toronto, ON05-2026
Bachelor of Science - Medical
DM College
India07-2022
Diploma - Medical Laboratory Science
LLR College
India05-2020
Skills
- Proficient computer skills
- Training and mentoring
- Freelance Writing
- Research and writing
- Social media expertise
- Complaint resolution
- Problem-solving abilities
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Timeline
Team Member
Happy Food Hub
05.2023 - 06.2023
Head Volunteer
Kaura Hospital
04.2021 - 08.2022
Spoken English and IELTS Trainer
SHARE Academy
10.2020 - 12.2020
Store Team Member
Kaushal Medical Agencies
06.2019 - 12.2019
Bachelor of Science - Psychology
York University
Bachelor of Science - Medical
DM College
Diploma - Medical Laboratory Science
LLR College
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