BERNICE PADILLA
San Diego
Summary
Experienced in the hospitality industry, skilled individual seeking to utilize strong communication skills and problem-solving abilities. Solid foundation in customer service, focused on encouraging teamwork and achieving overall team success. Recognized for reliability and dependability, consistently displaying leadership abilities.
Overview
5
5
years of professional experience
Work History
Team Member
Carls Jr
06.2017 - 07.2019
- Kept work areas clean, stocked and safe to promote efficiency and team safety.
- Learned all required drive-through and front end tasks quickly to maximize sale performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs and resolving arising issues quickly.
Front Desk Agent
SHERATON SAN DIEGO HOTEL & MARINA
01.2019 - 12.2021
- Handled Concierge responsibilities with dependable recommendations and bookings for local attractions and restaurants.
- Utilized OPERA software to handle data processing and manage guest arrival and departure procedures.
- Handled key issuance and finalized payments accurately.
- Create exceptional experiences by coordinating placements of complimentary gifts to guest rooms highly increasing guest satisfaction.
- Handled a multi-line phone setup, effectively managing dispatch calls.
Education
High School Diploma - SCPA
Chula Vista High School
Chula Vista, CA06.2018
Associate Of Science -
San Diego Mesa College
San Diego, CASkills
- Proficient Computer Skills
- Adaptable in Fast-Paced Environments
- Detail-Oriented
- Achieved 90% on CVESD Clerical Exam
- Simultaneous Task Management
Timeline
Front Desk Agent
SHERATON SAN DIEGO HOTEL & MARINA
01.2019 - 12.2021
Team Member
Carls Jr
06.2017 - 07.2019
High School Diploma - SCPA
Chula Vista High School
Associate Of Science -
San Diego Mesa College
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