SARFARAZ ISMAIL RANA
Summary
Highly motivated person with an ability to develop people and administrate processes. Keen to find a suitable position with a successful and ambitious company that offers opportunities for career development and advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Redwireless
03.2023 - Current
- Led customers through smooth sales processes.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated closely with other departments for seamless coordination of order management, shipping, and billing processes.
- Contributed to the company''s growth by achieving top sales rankings within the team consistently.
- Generated leads for potential new business opportunities through targeted outbound calls and referrals.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Utilized sales techniques to build customer interest and close sales.
Cashier
Canadian Tire Gas
08.2020 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
Customer Service Representative
Domino's
09.2018 - 06.2020
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Assisted in inventory management, ensuring adequate stock levels for uninterrupted service.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Increased sales through upselling additional menu items and promoting special offers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Sales Associate
Sarvoday Electronics Sales Corporation
2017 - 2018
- Welcoming customers and answering their queries, Access customers’ needs and aid and information on product features.
- Remain knowledgeable on product offered and their new upcoming Updates and discuss available options.
- Follow and achieve sales goals on monthly, quarterly or yearly basis.
- Team with co-workers to ensure proper customer service, Build Productive trust relationship with customers.
Education
Diploma - Business
St Lawrence College
Brockville, Ontario04.2020
Business Management
Unity Education
Gujarat, Vadodara09.2017
Diploma in Industrial Accounting - Accounting
Information Technology Centre
Anand, Gujarat11.2015
High School Diploma -
Jharkhand State School
06.2015
Skills
- Persistent towards goals and workaholic
- Quick learner in adapting new situations and work-effectively
- Oral and written Communication
- Administrative
- Responsible, Organized, Flexible
- Leadership, Time management, Problem solving
- Computer literate
Certification
- Food Handler Certificate
- Saskatchewan Class 4 Drivers license
- Ontario Security License
- Emergency First Aid with CPR-B
- Saskatchewan security training course
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Professional Working
Arabic
Professional Working
Timeline
Sales Supervisor
Redwireless
03.2023 - Current
Cashier
Canadian Tire Gas
08.2020 - 03.2023
Customer Service Representative
Domino's
09.2018 - 06.2020
Sales Associate
Sarvoday Electronics Sales Corporation
2017 - 2018
Diploma - Business
St Lawrence College
Business Management
Unity Education
Diploma in Industrial Accounting - Accounting
Information Technology Centre
High School Diploma -
Jharkhand State School
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