Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sareh Ostovar

Richmond Hill,ON

Summary

Enthusiastic Customer Sales Associate keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation. Talented at achieving sales goals without pushing or alienating retail clients.

Overview

11
11
years of professional experience

Work History

Inside Sales Supervisor

Ariana Gallery
06.2017 - 01.2024
  • Secured new accounts by strategically pursuing leads.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Surpassed sales goals by 25% annually with implementation of diverse sales tools and strategies.
  • Updated accounts and maintained long-term relationships with clients.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Developed and implemented incentive programs to increase sales and customer loyalty.

Customer Service Representative

Velvet Gallery
05.2015 - 05.2017
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Sales Assistant

Safir Perfume Store
01.2013 - 04.2015
  • Processed transactions accurately while maintaining a high level of customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Education

Bachelor of Science - Software Engineering

Islamic Azad University
Esfahan-Iran
09.2011

Skills

  • Customer Service Managment
  • Public Speaking
  • Cash Handling
  • Sales Presentations
  • Product Promotion
  • Sales tactics
  • Problem-Solving
  • Stock counting
  • Pricing and Markdowns
  • Microsoft Office

Languages

English
Professional Working

Timeline

Inside Sales Supervisor

Ariana Gallery
06.2017 - 01.2024

Customer Service Representative

Velvet Gallery
05.2015 - 05.2017

Sales Assistant

Safir Perfume Store
01.2013 - 04.2015

Bachelor of Science - Software Engineering

Islamic Azad University

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Sareh Ostovar