Ana Velazquez
Napa
Summary
Results-driven Inside Sales Supervisor with over 20 years in account management and team leadership. Expertise in customer relationship management and sales process optimization, consistently enhancing sales outcomes in fast-paced environments. Primary account liaison for key customer accounts, both international and domestic.
Collaborated with both the Operations, Production, Engineering, and Shipping department teams to align on customer requirements, resolve service issues, and improve end-to-end order fulfillment. Results-driven Inside Sales Supervisor with over 20 years of experience in account management and team leadership. Expertise in customer relationship management and sales process optimization, contributing to enhanced client satisfaction and increased revenue.
Overview
30
30
years of professional experience
Work History
Inside Sales Supervisor
Advanced Pressure Technology
Napa
09.1995 - 12.2025
- Account Management and Sales Support professional with over 20 years of experience in sales operations, order coordination, client relations, and customer service.
- Experienced in supervising sales teams, managing customer accounts, both domestic and international.
- Provided daily support in sales activities in high-volume, fast-paced environments.
- Known for accuracy, organization, and collaboration with consistent experience with both international and domestic customers.
- Strong background in issue resolution, workload prioritization, and service delivery that supports customer satisfaction and business objectives.
Skills
- Account management
- CRM software
- Sales process optimization
- Written communication
- Bilingual, Spanish (fluent)
- B2B Customer support
- Team leadership
- Service delivery
- Order processing
- Problem solving
- Customer relationship management
- Effective communication
- Conflict resolution
- Attention to detail
- Sales coaching
- Sales management
- Customer relationship building
- Sales staff training
- Business budgeting
- Customer service management
- Client support
- Problem-solving abilities
- Sales support
- Professionalism
References
References available upon request.
Timeline
Inside Sales Supervisor
Advanced Pressure Technology
09.1995 - 12.2025