Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Sardul Chahal

Calgary,AB

Summary

Dynamic professional with a proven track record in customer service and problem-solving honed across roles from Chahal Elite Homes Ltd to BK Liquor Store. Excels in active listening and critical thinking, significantly enhancing client satisfaction and loyalty. Expert in navigating high-stress situations, andachieving resolutions that bolster business growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chahal Elite Homes Ltd
01.2021 - Current
  • Handle phone calls, emails, and messages from potential and current clients regarding basement development services.
  • Explain the services offered, including design, remodeling, finishing, and structural modifications. Answer questions about processes, timelines, and pricing.
  • Address and resolve any complaints or issues raised by clients regarding their basement development projects.
  • Keep accurate records of client interactions, project details, quotes, and agreements.

Real Estate Agent

Remax Crown
01.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Owner Operator Truck Driver

New Way Trucking
01.2018 - 12.2020
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.

Owner Operator Truck Driver

Bison Transport
12.2012 - 01.2018
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Customer Service Representative

Alphamail Corporation
02.2010 - 12.2012
  • Help customers with their flyer designs, whether by offering design services or guiding them in using design tools.
  • Check the customer's files for print readiness, including resolution, color mode, and bleed specifications.
  • Explain different types of paper, finishes, and printing options available.
  • Suggest optimal options based on the customer's needs and budget.

Customer Service Representative

Walmart
01.2010 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Liquor Store Customer Service Specialist

BK Liquor Store
11.2008 - 01.2010
  • Maintain a deep understanding of product offering to effectively communicate with customers
  • Provide outstanding customer service before,during,and after the sale process
  • Handle cash transactions with precision and adhere to cash handling procedures
  • Collaborate with team members to provide stellar customer service and contribute to a positive work environment

Education

Bachelor of Commerce - Accounting

SGN KHALSA PG COLLEGE
India
04.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Conflict Resolution
  • Follow-up skills
  • Product Knowledge

Accomplishments

  • Outstandings sales achievements in the Remax Organizations 100% club 2022.
  • Bison Safe Driving Award 2015-125000 Miles .
  • Bison Safe Driving Award 2016-250000 Miles .

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Certification

  • Security Services and Investigators Act Individual License under the Government of Alberta - May ,2026.
  • First Aid and CPR -May 2025

Timeline

Customer Service Representative

Chahal Elite Homes Ltd
01.2021 - Current

Real Estate Agent

Remax Crown
01.2021 - Current

Owner Operator Truck Driver

New Way Trucking
01.2018 - 12.2020

Owner Operator Truck Driver

Bison Transport
12.2012 - 01.2018

Customer Service Representative

Alphamail Corporation
02.2010 - 12.2012

Customer Service Representative

Walmart
01.2010 - 12.2012

Liquor Store Customer Service Specialist

BK Liquor Store
11.2008 - 01.2010

Bachelor of Commerce - Accounting

SGN KHALSA PG COLLEGE

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Sardul Chahal