Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarbjeet Kaur

Moncton,NB

Summary

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Excelled in problem-solving and critical thinking, achieving high customer satisfaction levels. Skilled in active listening and administrative support, adept at fostering client relations and team development. Skilled professional with dedication to efficiency and accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Coffee Hut
01.2021 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier

Subway
02.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - Medical

Punjab University
Punjab, India
03.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Client Relations
  • Team Development
  • Administrative Support
  • Store maintenance
  • Information Security
  • Time management skills
  • Written and verbal communication

Languages

English
Professional Working
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Coffee Hut
01.2021 - 04.2023

Cashier

Subway
02.2020 - 12.2020

Bachelor of Science - Medical

Punjab University

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Sarbjeet Kaur