Sarath Chandra Kandula
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bell Mobility
05.2023 - 12.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created and maintained a detailed database to develop promotional sales.
Business Development Officer
Sunglade Digital Solutions
07.2018 - 09.2020
- Collaborated with sales and marketing departments to support client acquisition.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Stayed current on company offerings and industry trends.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
Education
Global Business Management - Business Administration
Sault College
Toronto12.2022
Skills
- Teamwork and Collaboration
- Customer Relations
- Client Relations
- Data Collection
- Sales expertise
- Data Management
- Technical Support
- Marketing
- MS Office
- Problem-Solving
Languages
English
Full Professional
Timeline
Customer Service Representative
Bell Mobility
05.2023 - 12.2023
Business Development Officer
Sunglade Digital Solutions
07.2018 - 09.2020
Global Business Management - Business Administration
Sault College
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