Sarath Gopalakrishnan

Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.

• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Enhanced service delivery by developing and implementing efficient processes.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
• Implemented preventative measures by analyzing incident trends and working closely with IT team to address vulnerabilities.
• Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
• Played key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
• Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.
• Ensured compliance with industry regulations by staying up-to-date on relevant policies and procedures.
• Provided detailed project status updates to stakeholders and executive management.
• Conducted comprehensive post-project evaluations to identify areas for improvement in future initiatives.

• Improved customer satisfaction by providing timely and effective technology support.
• Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
• Optimized system performance through routine maintenance tasks and proactive issue resolution.
• Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
• Evaluated emerging technologies for potential integration, aligning with organizational goals and objectives.
• Conducted regular audits to ensure compliance with industry regulations, standards, and guidelines related to technology usage.

• Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
• Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
• Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
• Evaluated emerging technologies and recommended strategic solutions to support business growth initiatives.
• Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
• Reduced system downtime by implementing proactive monitoring and maintenance procedures.

• Spearheaded adoption of cutting-edge tools and frameworks to enhance team productivity, staying ahead of competition in technology innovation.
• Promoted culture of continuous improvement by regularly reviewing processes, tools, and techniques to identify areas for optimization or enhancement.
• Delivered exceptional results under tight deadlines, demonstrating strong problem-solving skills and adaptability under pressure.
• Mentored junior developers, fostering collaborative environment for knowledge sharing and skill development.
• Collaborated across multi-disciplinary teams using Agile development frameworks.
• Corrected, modified and upgraded software to improve performance.
• Stayed current on industry trends to identify opportunities for incorporating new technologies into existing applications.

• Designed, built, and configured iOS applications to fulfill business process and application specifications.
• Collaborated with backend team to design and implement web service API's for supporting new features
• Worked on bug fixing to enhance application performance and responsiveness.
• Collaborated with QA on continuous integration and delivery along with automated and manual testing.
• Evaluated and implemented new mobile methodologies and technologies.
• Built reusable iOS software components for platform.
• Coded, signed, and deployed iPhone and iPad applications to Apple Appstore.

• Utilized Objective C, iOS SDK, Cocoa Frameworks, and SQLLite to develop innovative iOS mobile applications.
• Crafted robust applications that met the requirements of various products.
• Implemented UI using XCode Interface Builder tools.
• Optimized and refactored existing code for improved system performance.
• Contributed to team process improvements, industry best practices and principles.
• Deploy mobile applications to App Store.