Courtney Angeloff
Spruce Grove,Canada
Summary
I am seeking the opportunity to fulfill the open position with your company. I am experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressure. I am an experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in management of crews, equipment operation, finish operator, and maintaining a clean and organized workspace. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact for your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
FUTURE AG INC / Case IH
Stony Plain, AB
03.2024 - 10.2024
- Oversee and manage the service department (including service technicians)
- Assign service tickets (repair and maintenance jobs) to service technicians based on their skills and knowledge
- Maintain a clean and organized work area and shop
- Repair any issues with shop tools, equipment or vehicles, servicing and replacing them when necessary
- Prepare service and repair quotes (pricing on a job) for customers
- Provide excellent customer service
- Maintain detailed records of service tickets, monitor job progress, and address any issues from the service technician or customer.
- Oversee hiring and training of the service department team
- Collaborate with the parts department or the parts department manager to order parts needed to complete services
- Grow service department sales while controlling expenses.
- Improve service department processes to optimize customer satisfaction
- Perform regular maintenance on shop equipment
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created standard operating procedures for all service functions.
- Performed root cause analysis on recurring problems encountered by customers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with the warranty department to process claims and provide customer support.
- Led the recruitment and hiring process for new service department staff.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Case, John Deere, Bobcat, Kubota tractors and equipment
Senior Training Coordinator
Teck Coal
Elkford, BC
01.2020 - 03.2024
- Communicating with pit supervisors and managers to identify training needs.per crews.
- Mapping out development plans for teams and individuals
- Collaborating employees, finance teams and other team members on budgeting and allocating funds and budgets.
- Managing deadlines and progress across the team to ensure the project is delivered on time and on budget.
- Managing, designing, and developing training programs.
- Managing programs, ensuring everything runs smoothly and efficiently.
- Identifying and assessing future and current training needs.
- Planning an overall or individualized training development plan.
- Deploying a wide variety of training methods
- Simulator training
- Field hands on training
- Simulator and hands-on training for the following equipment: Haul truck, Excavator, Electric shovels, Loaders, Fuel and lube truck.
- Dispatch
- Conducted assessments of current training requirements and identified areas for improvement.
- Developed and implemented training programs to meet organizational needs.
- Created course materials, including handouts and presentations.
- Provided on-the-job training to new employees when required.
- Delivered classroom instruction, workshops, seminars and webinars.
- Assisted in the development of online learning modules and e-learning courses.
- Evaluated effectiveness of existing training methods by collecting feedback from participants.
- Organized trainings in different locations as per company's requirement.
- Assessed employee performance before and after completion of the program to measure impact of training sessions.
- Maintained records of all trainings conducted along with details such as duration, cost.
- Documented data related to attendance, results, evaluations.
- Ensured compliance with safety regulations during trainings.
- Identified potential areas for improvement in existing processes or procedures.
- Supported onboarding of new employees by hosting orientation sessions.
- Coordinated continuous education and professional development opportunities for staff.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Managed the training budget, ensuring cost-effective allocation of resources.
- Ensured compliance with industry-specific training requirements and certifications.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Coordinated recruitment and placement of training program participants.
- Equipment training for 830E Komatsu Haul Truck, 797 Haul Truck, 992 and 994 Loader, Letourneau L2350 Loader, 24 M Grader
Equipment Operator /Shift Supervisor
North American
Fort McMurray, AB
11.2014 - 06.2020
- Responsibilities and Equipment ran and supervised
- Finish Dozer Operator with GPS experience on D6, D8, D9, D10, D11,
- Rock Truck 730/740 wiggle *(40 ton truck)*
- 777 Truck 785 Truck 793 ridged frame haul truck
- Loader 966
- Grader 140M
- Skid steer *(Finish operator)*
- Supervisor of a crew of 60 men/women
- Shift reports, incident reports, management reports and cross shift, fast paced decision making
- Muskeg, Tailings, MFT dump, Tank Farm, Ice roads, Road building Experience
- Operated a variety of heavy equipment such as backhoes, dozers and loaders to move earth and materials.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
- Utilized GPS systems to accurately locate boundaries for excavation sites.
- Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
- Worked closely with surveyors, engineers and other personnel onsite during construction projects.
- Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Assisted supervisors in preparing detailed reports related to completion of assigned jobs.
- Performed grading of site land and smoothed surfaces as part of projects or finish work.
Equipment Operator / Lead Hand
Voice construction
Edmonton, AB
06.2014 - 11.2014
- Responsibilities/ Operate the Following Equipment
- Skid Steer
- Front end loader
- Grader
- Speed dozer
- D6, D8, D9, D10 (Dozers)
- Rock truck 730-740
- Supervisor for a crew, building a tank farm, filter cloth
- Supervisor reports, supervise a crew of 24
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
- Utilized GPS systems to accurately locate boundaries for excavation sites.
- Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
- Worked closely with surveyors, engineers and other personnel onsite during construction projects.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Trained new employees in proper operation of heavy machinery according to company guidelines.
- Participated actively in weekly safety meetings held by the site manager.
Equipment Operator /Dispatch /Pit Supervisor
Prairie Mines & Royalty/ Sunhills Mining /
Seba Beach, AB
07.2007 - 01.2014
- Dispatch responsibilities
- Maintain 5 different channels crew of 180 people
- Maintain where mechanics are
- Prioritize electricians to jobs
- Contact maintenance supervisor
- Prioritize calls made to dispatch
- Emergency dispatch mine rescue
- Talk operators through issues with equipment
- Equipment Operator
- 992, 994 loader,
- 24m Grader,
- D10 Dozer, D11 Dozer,
- 400 ton Trucks 777, 789, 830E, 292)
- Finish Dozer operator( D11 with Imack Blade) for dragline pads
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
- Utilized GPS systems to accurately locate boundaries for excavation sites.
- Conducted pre-operation checklists on all assigned machines prior to use each day.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
- Worked closely with surveyors, engineers and other personnel onsite during construction projects.
- Trained new employees in proper operation of heavy machinery according to company guidelines.
- Performed grading of site land and smoothed surfaces as part of projects or finish work.
- Located and marked underground pipes and wires to identify safe digging locations.
- Loaded and moved dirt, rocks, equipment and materials.
- Inspected pits for safety hazards and ensured compliance with all safety regulations.
- Maintained records on production output, downtime, repairs and personnel attendance.
- Communicated with miners regarding daily goals and expectations.
- Provided technical guidance to mining staff on mining methods and techniques to improve productivity.
- Analyzed data from various sources such as production reports, survey results., in order to identify areas for improvement.
- Responded quickly to emergency situations involving hazardous conditions or accidents in the pit area.
- Collaborated with engineering staff on projects related to pit design or layout modifications.
Education
George O'Neil Public School
Nipigon, ONRock High School
Red Rock, ONSkills
- Supervising Experience
- Construction
- Team Management
- Budgeting
- Strategic Planning
- Logistics
- Project Management
- Mentoring
- CRM Software
- Forecasting
- Computer Networking
- Event Planning
- SAP
- Program Management
- Marketing
- Microsoft SharePoint Microsoft Project
- Product Development
- Process Improvement
- Cost management
- Grader Operation
- Loader Operation
- Heavy Equipment Operation
- Management
- Data entry
- Retail sales
- Recruiting
- Staff Supervision
- Multiple Priorities Management
- Conflict Resolution
- Shift Scheduling
- Employee Training and Development
- Productivity monitoring
- Workplace Safety
- Customer Service Management
- Performance Evaluations
- Budget Control
- Service Quality Management
- Estimating and Quoting
- Resource Allocation
- New Employee Hiring
- Schedule Management
- Project Planning
- Workflow Management
- Data Management
- Maintenance Planning
- Team Leadership
- Staff Management
- Staff Training and Development
Certification
B.C supervisor Present
Timeline
Service Manager
FUTURE AG INC / Case IH
03.2024 - 10.2024
Senior Training Coordinator
Teck Coal
01.2020 - 03.2024
Equipment Operator /Shift Supervisor
North American
11.2014 - 06.2020
Equipment Operator / Lead Hand
Voice construction
06.2014 - 11.2014
Equipment Operator /Dispatch /Pit Supervisor
Prairie Mines & Royalty/ Sunhills Mining /
07.2007 - 01.2014
B.C supervisor Present
George O'Neil Public School
Rock High School
Similar Profiles
Dominik JonesDominik Jones
Field Service Technician at Case IHField Service Technician at Case IH
Preston BeamerPreston Beamer
Business Support Specialist at CNH Industrial/Case IHBusiness Support Specialist at CNH Industrial/Case IH
George Van DellenGeorge Van Dellen
Sales Consultant for a Territory at Rocky Mountain Equipment, Case IHSales Consultant for a Territory at Rocky Mountain Equipment, Case IH