Year of experience
Saratalahi Yekeen
Calgary,AB
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
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1
Work History
Student Service Coordinator Volunteer
University of Calgary, Residence Services
Calgary, AB
09.2023 - Current
- Answered student, family and visitor questions with friendly and knowledgeable support.
- Conducted outreach initiatives to promote student success and engagement.
- Evaluated existing programs and proposed new strategies for improvement.
- Analyzed data from surveys or assessments related to student needs.
- Organized student events such as orientations, social activities and workshops.
Customer Service Representative
Surface Links Nig Ent
Ibadan, Oyo State
03.2019 - 07.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Increased customer traffic count by 25% and retail sales by 17%.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Bachelor of Arts - New Media Studies
University of Calgary
Calgary, ABSkills
- Community Resource Expertise
- Resource Utilization
- Accurate Recordkeeping
- Program Follow-Up and Assessment
- Detail Oriented
- Analytical Thinking
- Client Relations
- Conflict Resolution
- Adaptive Team Player
- Group Assistance
- Active Listening
Languages
English
Yoruba
Timeline
Student Service Coordinator Volunteer
University of Calgary, Residence Services
09.2023 - Current
Customer Service Representative
Surface Links Nig Ent
03.2019 - 07.2023
Bachelor of Arts - New Media Studies
University of Calgary