Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Saratalahi Yekeen

Calgary,AB

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Student Service Coordinator Volunteer

University of Calgary, Residence Services
Calgary, AB
09.2023 - Current
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Conducted outreach initiatives to promote student success and engagement.
  • Evaluated existing programs and proposed new strategies for improvement.
  • Analyzed data from surveys or assessments related to student needs.
  • Organized student events such as orientations, social activities and workshops.

Customer Service Representative

Surface Links Nig Ent
Ibadan, Oyo State
03.2019 - 07.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Increased customer traffic count by 25% and retail sales by 17%.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Bachelor of Arts - New Media Studies

University of Calgary
Calgary, AB

Skills

  • Community Resource Expertise
  • Resource Utilization
  • Accurate Recordkeeping
  • Program Follow-Up and Assessment
  • Telephone Communication
  • Detail Oriented
  • Analytical Thinking
  • Client Relations
  • Conflict Resolution
  • Adaptive Team Player

References

References available upon request.

Timeline

Student Service Coordinator Volunteer

University of Calgary, Residence Services
09.2023 - Current

Customer Service Representative

Surface Links Nig Ent
03.2019 - 07.2023

Bachelor of Arts - New Media Studies

University of Calgary
Saratalahi Yekeen