Sara Shahmohammadi Tari
Toronto,ON
Summary
Dedicated and highly motivated professional with over 8 years of experience as a client advisor in the high-end retail sector. Possesses a strong educational background in fashion leadership, complemented by certifications in fashion design and the business of fashion. Demonstrates excellent interpersonal and communication skills, adept at navigating diverse personalities and situations. Proven ability to work effectively both independently and collaboratively.
Overview
9
9
years of professional experience
Work History
Client Advisor
Louis Vuitton
09.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer an "above and beyond expectation, service", to boost customer satisfaction and KPI.
- Ranked among the top 5 performers out of a team of 25.
- Maintained consistently high KPIs during monthly touch bases, showcasing a strong understanding of client needs and delivering tailored solutions.
- Developed professional relationships with customers to increase loyalty and retention.
- Utilized upselling techniques to promote additional products (cross selling), and increase sales (SPT).
- Trained and supervised new employees to use selling strategies and apply best practices.
Client Advisor
Celine
11.2021 - 08.2022
- Working alongside the brand representatives to enhance product and brand presentations
- Provided positive first impressions to welcome existing, new, and potential customers.
- Advising and assisting clients with their choices of Celine products for themselves and for gifts
- Making sure of the care and satisfaction of each and every client in the store
- Capturing client information and actively developing a client base, to further promote relationships
- Managed returns, exchanges and refunds in accordance with store policy.
Client Advisor – Designer Handbag Department
Nordstrom
05.2019 - 09.2021
- Engaged in the daily operation of the “Women’s Designer Handbag” department
- Built and strengthened positive relationships with clients while providing consultations about different brands and trends
- Ensured that the visual representation was up-to-dated
- Employed strong sales and communication techniques to facilitate 40% increase in sales over 6 months
- Up-to-dated knowledge of product line, prices, shipments & deliveries, marketing and promotional services and other operations as needed
- Responsible for answering customer’s requests face-to-face, via e-mail and telephone
Client Advisor
Tory Burch
04.2017 - 05.2020
- Surpassed monthly and quarterly sales targets consistently, showcasing a strong ability to drive revenue growth through effective client relationship management and strategic selling techniques. Demonstrated expertise in upselling and cross-selling luxury clothing and accessories, contributing to the store's overall success.
- Effectively handled and resolved customer concerns and complaints, ensuring a swift and satisfactory resolution to maintain positive relationships and preserve the store's reputation for exceptional service and customer satisfaction.
- Actively contributed to store success by collaborating with colleagues, sharing expertise, and supporting new team members.
Client Advisor & Visual Merchandiser
Sam Botique
01.2015 - 01.2017
- Engaged in the daily operation of a multi-branded (Dolce & Gabbana, Gucci & Roberto Cavalli) fashion retail boutique
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Monitored and replenished display inventory and restructured according to available stock.
- Actively listen to customer and ask questions to accurately ascertain their needs and make recommendations accordingly
- Handled complaints and concerns in an effective, customer-supportive/centric manner.
- Created strong, lasting relationships with clients through genuine engagement and personalized follow-up, leading to repeat business and referrals
Education
Bachelor of Arts - Fashion (Design Leadership Concentration)
Ryerson University
Toronto, ON06.2023
Fashion Design
South Tehran Branch Azad University
Tehran, Iran10.2016
Fashion Workshop - Craft To Business
Polimoda University
Florence, Italy03.2015
Skills
- Communication and Leadership Skills
- Time Management
- Willingness to Learn
- Problem Solving
- Responsible
- Energetic
- Goal Oriented & KPI Achievements
- Ability to motivate, and mentor high-performing sales team
- Decision Making
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Client Advisor
Louis Vuitton
09.2022 - Current
Client Advisor
Celine
11.2021 - 08.2022
Client Advisor – Designer Handbag Department
Nordstrom
05.2019 - 09.2021
Client Advisor
Tory Burch
04.2017 - 05.2020
Client Advisor & Visual Merchandiser
Sam Botique
01.2015 - 01.2017
Bachelor of Arts - Fashion (Design Leadership Concentration)
Ryerson University
Fashion Design
South Tehran Branch Azad University
Fashion Workshop - Craft To Business
Polimoda University
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