Summary
Overview
Work History
Education
Skills
Timeline
SANDEEP KAUR

SANDEEP KAUR

Brampton,ON

Summary

Reliable and result-oriented professional with strong attention to detail, analytical approach along with outstanding leadership skills. Seeking an opportunity to utilize my business acumen and management skills to achieve business goals. Friendly Client Advisor experienced with banking software, Over two years of experience working in a financial institution setting in the mississauga area. Adaptable and hardworking with first-rate troubleshooting and customer service skills.

Overview

6
6
years of professional experience

Work History

Client Advisor

RBC
Mississauga, ON
11.2022 - 12.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Advised clients on product features and benefits best suited for their individual needs.
  • Processed payments accurately and efficiently according to established guidelines.
  • Developed relationships with clients through regular communication and follow-up.
  • Assisted in the onboarding process for new clients by gathering information and providing guidance.
  • Provided technical support when necessary in order to resolve customer queries quickly.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.

Security Officer

Paladin and Securities
Brampton
04.2021 - 10.2022
  • Sustained effective relationships with guests, tenants, and colleagues through courteous and respectful interaction and service
  • Responded immediately to any emergencies, co-ordinated activities according to established procedures and wrote detailed incident reports
  • Recorded all discrepancies, deficiencies and safety hazards noted during security patrols and took corrective action by informing the applicable department or authority
  • Operated company vehicles to patrol the premises in accordance with established procedures and schedules.

Supervisor

Tim Hortons
Deep River
09.2019 - 04.2021
  • Organized workflow tasks to prevent downtime and production gaps
  • Answered customer questions and made product recommendations according to needs
  • Coordinated employee schedules according to availability and approved shift changes
  • Communicated employee, customer and workplace needs to managers
  • Received product deliveries and moved materials to designated workplace locations
  • Assisted the Store Manager with employee recruitment and interviews
  • Taught company procedures to new employees and increased progress by identifying areas of weakness.

Office Administrator

Health Plus Rehabilitation Centre
Brampton
05.2019 - 08.2019
  • Coordinated office workflow to maximize productivity and labor resources
  • Maintained accurate payroll records and submitted data to the accounting department for processing
  • Monitored daily operations and evaluated performance to proactively approach backlogs
  • Supervised direct reports and enforced adherence to established procedures and deadlines
  • Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
  • Managed social media and communications platforms and produced engaging social media content
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.

Shift Supervisor

Crepe Delicious
08.2017 - 09.2018
  • Coordinated daily activities of the store in the absence of Restaurant General Manager to ensure the team adhered to organization principles and carried out allotted duties timely and efficiently.

Education

Diploma - General Business

Niagara College
12.2018

Skills

  • Thorough understanding and knowledge of Business fundamentals, marketing, accounting and finance
  • Adept at identifying, collecting, and organizing data for analysis and decision-making
  • Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
  • Excellent writing skills, with solid experience in writing technical reports
  • Builds and maintains customer satisfaction with the products and services offered by the organization
  • Strong organizational and interpersonal skills with the ability to relate and build rapport with team members as well as internal and external stakeholders
  • A fast learner with proven analytical and problem-solving skills who can quickly learn new concepts/processes
  • Exceptional time management skills with proven ability to establish priorities and manage multiple tasks with accuracy, strong leadership, and attention to detail
  • A team player who can also work independently with minimum supervision
  • Flexible who thrives in a rapidly changing and fast paced environment
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint)
  • Client Interaction
  • Customer Engagement
  • Financial Services

Timeline

Client Advisor - RBC
11.2022 - 12.2023
Security Officer - Paladin and Securities
04.2021 - 10.2022
Supervisor - Tim Hortons
09.2019 - 04.2021
Office Administrator - Health Plus Rehabilitation Centre
05.2019 - 08.2019
Shift Supervisor - Crepe Delicious
08.2017 - 09.2018
Niagara College - Diploma, General Business

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SANDEEP KAUR