Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Personable and professional communicator with fluency in English , Portuguese and Spanish. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Hi, I’m
Sara Regia Sena Leite
Customer Service
Toronto ,Ontario
Summary
Overview
7
years of professional experience
1
Certification
Work History
CBS Studios
Cleaning Supervisor
09.2019 - 08.2021
Job overview
- Established routine inspections to monitor standards of cleanliness. Responsible for timesheets, schedules and special cleaning operations with machines.
Norwegian Cruise Line
Bar Waitress
04.2016 - 12.2018
Job overview
- Greeted customers in the bar area of a busy, fast-paced restaurant with energy and enthusiasm. Responsible for the entire setup inside and outside the bar area. Receiving guests on board and explaining about the activities and upselling packages related to my department. Many times rewarded as top-of-mind server by Captain.
FIFA World Cup, Match Hospitality - CSM Brasil
Hostess
01.2014 - 01.2014
Job overview
- Sede Fortaleza - Fortaleza, Received VIP guests, directed them into their respective areas and assisted them with whatever was needed.
Nova Era Aduaneira
Export Assistant Specialist
11.2011 - 03.2012
Job overview
- Using specific software for custom`s clearance, adding all information related about shipment and producing necessary documents for cargo`s release.
- Checking booking status and clearing eventual problems, detailing all documents to rectify eventual mistakes. End up archiving shipping information after all.
Emitrade Transporte e Logística Internacional LTDA
Cargo Export Agent
05.2011 - 11.2011
Job overview
- Registering shipment in government system, elaborating all issued documents to be shown to Port authorities. Clearing any issues or doubts related to cargo`s release.
- Monitoring cargo`s inspection by custom`s authority in person. Follow up load process of goods exported or release of imported goods at client's door.
C & A Modas LTDA
Client`s Assistant
02.2004 - 08.2005
Job overview
- Initially as shop`s credit card promoter , rapidly took on additional responsibility as cashier. Responsible meanwhile for visual merchandising , restock and in-store displays . Participating in "job rotation" scheme ensures staff could always step in to help other colleagues when needed.
Education
University of FortalezaFortaleza - CE
Bachelor of Arts from International Business
Current
University Overview
Skills
- MS Office, Adobe Acrobat Pro ; Social media network
- Administrative Routines
- Challenging Customer relations
- Staff Management
- Policies and procedures
- Timesheet processing
- Staff Training
- Routine Inspections
- Supply Inventory Management
- Team Leadership
- Buffet Setup and Takedown
- Guest Flow
Certification
- CLIENTS (10+ years)
- MS OFFICE (10+ years)
Ceremonial and Protocol - National Service of Professional Qualification -SENAC (
First Aid/CPR Certified - NCL Holdings
Firefighting Training - NCL Holdings
Additional Information
Additional Information
Single mother with 1 year baby girl
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cleaning Supervisor
CBS Studios
09.2019 - 08.2021
Bar Waitress
Norwegian Cruise Line
04.2016 - 12.2018
Hostess
FIFA World Cup, Match Hospitality - CSM Brasil
01.2014 - 01.2014
Export Assistant Specialist
Nova Era Aduaneira
11.2011 - 03.2012
Cargo Export Agent
Emitrade Transporte e Logística Internacional LTDA
05.2011 - 11.2011
Client`s Assistant
C & A Modas LTDA
02.2004 - 08.2005
University of Fortaleza
Bachelor of Arts from International Business
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