Sara Regia Sena Leite
Customer Service Representative
Toronto ,Ontario
Summary
Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Portuguese and Spanish.
Overview
7
7
years of professional experience
6
6
Certifications
5
5
Languages
Work History
Cleaning Supervisor
CBS Studios
Mississauga, ON
09.2019 - 08.2021
- I was responsible for the employee schedules, supervising the cleaning operation inside the offices and around the studio warehouse, and regulating cleaning stock supplies.
Bar Waitress
Norwegian Cruise Line
Miami, FL
04.2016 - 12.2018
- Many times rewarded by the captain as the top-of-the-mind server
- More than only serving tables, we were the front-of-the-house with direct contact with guests, answering general questions about everything inside the cruise ship.
Hostess
FIFA World Cup, Match Hospitality - CSM Brasil
01.2014 - 01.2014
- Sede Fortaleza - Fortaleza, Receive VIP guests, direct them to their areas and assist them with whatever is needed.
Export Assistant
Nova Era Aduaneira
Fortaleza, BR
11.2011 - 03.2012
- Using a specific software for customs clearance, add all the information related to the shipment and produce the necessary documents to release the cargo
- Check up all the documents to avoid mistakes -
- Check the booking status at the maritime company and clear eventual problems
- Organize the archive after the shipments are gone.
Foreign Trade Agent
Emitrade Transporte e Logística Internacional LTDA
Fortaleza, BR
05.2011 - 11.2011
- Register the shipment in the government system, elaborating all the issued documents to be shown to the Port authorities
- Clear any issues or doubts related to the cargo release with the authorities, going to the Port to deal direct with them in case of need
- Monitor the inspection of cargo by the customs authority in person
- Follow the load process of the goods exported or release of imported goods at the client's door
- Chosen to help to execute the "Flexitanks Export Project", coordinating the group to make the cargo release at the client and monitor the liquid's loading, checking the container integrity at the Port.
Client`s Assistant
C & A Modas LTDA
Fortaleza, BR
02.2004 - 08.2005
- Initially as a promoter of cards, but soon took on additional responsibility as a cashier
- Responsible meanwhile for visual merchandising of the stock and in-store displays
- Participating in the "job rotation" scheme ensures staff could always step in for others when needed.
Education
Bachelor of Arts - International Trade
University of Fortaleza
Bachelor of Arts - Business Management
Metropolitan College of Fortaleza
Skills
MS Office, Adobe Acrobat Pro and Photoshop, social media network andCeremonial & Protocol - National Service of Professional Qualification - SENAC - 2012 Organize theAdministrative Routines - MICROLINS - 2012Foreign Trade Agent - Brazilian Post Office and SEBRAE -2011Easy Import Program - Brazilian Post and SEBRAE - 2011
Customer and client relations
Documentation and reporting
Staff Management
Policies and procedures
Strategic planning
Timesheet processing
Relationship building
Certification
CLIENTS (10+ years)
Additional Information
Single mother with 1 year baby girl
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cleaning Supervisor
CBS Studios
09.2019 - 08.2021
Bar Waitress
Norwegian Cruise Line
04.2016 - 12.2018
Hostess
FIFA World Cup, Match Hospitality - CSM Brasil
01.2014 - 01.2014
Export Assistant
Nova Era Aduaneira
11.2011 - 03.2012
Foreign Trade Agent
Emitrade Transporte e Logística Internacional LTDA
05.2011 - 11.2011
Client`s Assistant
C & A Modas LTDA
02.2004 - 08.2005
Bachelor of Arts - International Trade
University of Fortaleza
Bachelor of Arts - Business Management
Metropolitan College of Fortaleza