Saranya Sundararaj
Fredericton,Canada
Summary
Dynamic individual with 6 years of hands-on experience in utility industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
NB Power
04.2018 - Current
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
Accreon
06.2018 - 12.2018
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Business Analyst Intern
NB Power
04.2018 - 06.2018
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Worked on developing Requirements management project
- Developed content for educating organization
Graphic Designer
KRS INDIA (P) LTD
02.2015 - 08.2016
- Designed marketing materials using Adobe Photoshop, Adobe Dreamweaver, Adobe Illustrator, Adobe InDesign and CorelDraw
- Created branding package - Logo creation, collateral design (cover sheets, business cards, flyers, folders, brochures, etc.)
- Provided overall layout and design for KRS products marketing and advertisement projects
- Prepared and produced weekly status reports to higher management using MS Excel
- Responsible for gap analysis and recommending solutions
- Performed various administrative tasks as needed, including new office selection and recruiting new employees
Education
Post-Graduate Diploma - IT Business Analysis
NBCC
Canada01.2018
Master of Arts - Media Management
Madras University
India01.2013
Bachelor of Science - Visual Communication
Madras University
India01.2011
Skills
- Quality Assurance
- Project Management
- Data Analysis and Presentations
- Risk and Change Management
- Facilitation
- Negotiation
- Decision-Making Skills
- Modelling (Business Process, Data, & Use Case)
- Business Case Development
- User Interface Design
- Communication and Problem-solving Skills
- Requirements Gathering
- Data Analysis
- Cost-benefit analysis
- Business process modeling
- IIBA methodologies
- Data and Analytics
- Team Collaboration
- Adobe Creative Suite
- CorelDraw
- Microsoft Office Suite
Certification
- ITIL Foundation, AXELOS, 01/01/18
- CCBA from IIBA
Personal Information
Canadian Citizenship holder
Projects
Open Data Visualization Challenge, UNB, Participated as a team and presented the analyzed data on the 'City of Fredericton - Recreation Facilities Bookings 2015-2016' at the Open Data Visualization Challenge hosted by The New Brunswick Social Policy Research Network and the University of New Brunswick., Designed the Infographic poster which was used to communicate the insight of the story.
Languages
English
Full Professional
Timeline
Business Analyst
Accreon
06.2018 - 12.2018
Business Analyst Intern
NB Power
04.2018 - 06.2018
Business Analyst
NB Power
04.2018 - Current
Graphic Designer
KRS INDIA (P) LTD
02.2015 - 08.2016
Post-Graduate Diploma - IT Business Analysis
NBCC
Master of Arts - Media Management
Madras University
Bachelor of Science - Visual Communication
Madras University
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