Stephanie Okwudili JUmeh

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Generated business intelligence reports to inform strategic decision-making.
• Executed analysis of risks and identified risk mitigation strategies.
• Assessed business requirements to forecast annual budgetary operational costs.
• Drafted reports on company financial metrics to assess successes and account for deficiencies.

· Trained and helped my team members provide effective assistance, quick resolutions, and excellent service to the bank’s customers.

· Streamlined credit card enquiry processes to eliminate redundancies by up to 40%, resulting in shorter wait times and increased customer satisfaction.

· Processed customers' requests such as Bank References: Embassy and Trade References, Confirmation of Signatures, E-Business products.

· Opened over 10,000 new client accounts, maintained customer files and correspondence manually and electronically.

· Processed over 10% Trade Finance transactions (Importation, Exportation, Invisible transaction) and liaised with various Head Office units of the bank on issues of our branch customers' international trade transactions.

Facilitated training on the banks' products and services, particularly concerning E-Business products, International and Local Cards and Trade Services/Finance