SARANYA PADIKKAL VEETTIL

• Greeted customers with professionalism and friendly and courteous demeanor
• Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
• Performed daily balancing of cash drawer and ensured accuracy of all bank documents
• Assisted management in bank opening and closing procedures
• Demonstrated proficient knowledge of bank products and services to meet customer needs
• Responded to banking inquiries and requests from customers
• Assisted customers with opening new accounts, applying for loans and resolving disputes
• Followed procedures for removing accounts for dormancy
• Balanced currency, coin, and checks in cash drawers at ends of shifts
• Monitored bank vaults to ensure cash balances were correct

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Collaborated with cross-functional teams to address operational challenges and increase efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Greeted customers with professionalism and friendly and courteous demeanor
• Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
• Answered customer questions regarding account information, transaction processing and fees
• Guided customers in selecting appropriate financial products for individual needs
• Followed procedures for removing accounts for dormancy
• Verified customer identification documents for new accounts
• Answered telephones to assist customers with questions and inquiries
• Supported exceptional customer service with prompt acknowledgment and accurate account services

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
• Contribute to achieving the loyalty of our clients and guests by exceeding their expectations and providing warm personal service
• Collaborated with kitchen staff to ensure timely delivery of food orders to guests

Provide companionship and emotional support to clients.

- Assist with daily living activities, including personal care

- Help clients with mobility and transportation to appointments or social activities.

- Encourage and participate in recreational and social activities to promote mental and emotional well-being.

- Monitor and report changes in clients' health or behavior to family members or healthcare providers.

- Maintain a safe and clean living environment for clients.

- Assist with medication reminders and ensure adherence to prescribed routines.

- Provide necessary support for clients in their daily routines and activities.

• Maintain various databases and office lists
• Manage and administer temporary access pass requests for guests, staff, 3rd party vendors, and other identified visitors
• Schedule meetings - including the booking of meeting rooms and workstations
• General filing, archiving, photocopying, and other administrative duties as required
• Communicate requirements clearly and concisely to respective departments as required
• General assistance to other Administrative Assistants in the office as required
• Distribute and process incoming and outgoing mail and couriers
• Manage office equipment- photocopiers, printers, and shredders
• Ensure the cleanliness and inventory of office areas

• Greeted and assisted visitors, providing a welcoming and professional environment
• Developed and implemented processes and procedures to streamline office operations
• Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
• Provided administrative support to multiple departments, including scheduling and coordinating meetings
• Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
• Managed multiple phone lines and answered incoming calls promptly and efficiently
• Greeted customers professionally, and friendly, resulting in increased customer satisfaction