Saranya Mini
Edmonton,Canada
Summary
Dynamic and customer-focused professional with over 2 years of experience in customer service, technical support, and sales. Proven track record of enhancing customer satisfaction and driving sales growth through effective communication and upselling strategies. Skilled in troubleshooting and resolving complex technical issues, with a commitment to providing exceptional service and support. Highly organized and motivated, with the ability to build strong client relationships and contribute to team success. Eager to leverage expertise in a challenging new role to deliver outstanding results and drive business success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
FedEx
Edmonton, Canada
04.2024 - Current
- Managed customer inquiries and provided timely solutions to issues related to shipping, billing, and package tracking, maintaining a high level of satisfaction.
- Resolved issues related to lost, damaged, or delayed shipments, ensuring prompt follow-up and customer updates, which improved customer retention.
- Processed order changes, address corrections, and billing adjustments with attention to detail, ensuring accuracy and compliance with FedEx policies.
Technical Support Representative
HGS Canada (Rogers)
Edmonton, Canada
05.2022 - 08.2023
- Provided technical support for customers via phone, responding to customer inquiries promptly and professionally
- Troubleshot issues related to device-specific problems, network performance, and internet connectivity
- Identified and solved technical issues using a variety of diagnostic tools
- Handled customer complaints and escalated issues according to procedures
- Delivered support for internet service and connectivity-related issues pertaining to operating systems, PCs, and browser configurations
Sales Associate
Nordia (Bell)
Saint John, Canada
11.2019 - 01.2021
- Interfaced with customers to identify purchasing needs and directed them to appropriate departments; recommended additional products or cost-effective alternatives to enhance service and satisfaction
- Conducted sales, transferred services, built service packages, and scheduled appointments
- Ensured customers were fully satisfied with the services offered
- Established and maintained positive business and customer relationships
- Maintained and recorded all sales to ensure compliance with the company's standards of excellence
- Resolved customer opportunities by providing solutions to all concerns
Customer Experience Associate
Walmart
Edmonton, Canada
10.2017 - 05.2018
- Provided excellent customer service by greeting all customers in a polite and friendly manner
- Identified customer needs or desires to recommend the appropriate product or service
- Explained simply and clearly in response to customer questions and checked for customer understanding and acceptance
- Learned about products inside and out to answer any questions from customers
- Gave detailed explanations of services or products
- Communicated with other associates to ensure floor coverage was maintained
Education
Computerized Payroll AccounƟng Diploma -
Academy of Learning Career College
Edmonton, AB08.2016
Skills
- Customer Service
- Troubleshooting
- Sales
- Communication
- Relationship-Building
- Problem-Solving
- Collaboration
- Time Management
- Microsoft Office
Languages
- English
- Malayalam
Timeline
Customer Service Representative
FedEx
04.2024 - Current
Technical Support Representative
HGS Canada (Rogers)
05.2022 - 08.2023
Sales Associate
Nordia (Bell)
11.2019 - 01.2021
Customer Experience Associate
Walmart
10.2017 - 05.2018
Computerized Payroll AccounƟng Diploma -
Academy of Learning Career College