Sarahy Escobar
Northridge
Summary
Dynamic bilingual customer service supervisor with a proven track record at Unifi Aviation, excelling in leadership and communication. Recognized for enhancing team performance and fostering positive customer experiences. Skilled in POS transactions and critical thinking, consistently delivering exceptional service and driving team success in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Supervisor
Unifi Aviation
07.2024 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Sales Associate
Victoria's Secret
10.2018 - 05.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Target
11.2016 - 10.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained in guest services for returns/exchanges, check out, cash office and backed up other customer service managers.
Education
Alexander Hamilton High School
Los Angeles, CA01-2016
Skills
- Adaptability
- Communication
- Leadership
- Time management
- Customer Service
- Critical Thinking
- POS
Certification
- Certified CRO (Complaints Resolution Official)
- Certified GSC (Ground Security Coordinator)
Languages
English
Spanish
Timeline
Bilingual Customer Service Supervisor
Unifi Aviation
07.2024 - Current
Sales Associate
Victoria's Secret
10.2018 - 05.2021
Customer Service Representative
Target
11.2016 - 10.2018
Alexander Hamilton High School
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