Yarid Mendo
Toronto,ON
Summary
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Supervisor
Teleperformance
12.2021 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish and English-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Provided language translation services for customer service inquiries.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Representative
Teleperformance
06.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Electromechanical Engineering
Instituto Tecnologico De Cerro Azul
Cerro Azul, Ver.07.2015
Bachelor of Science - English For Academic Purposes
UPAV
Naranjos, Ver.09.2014
High School Diploma -
CBTIS 30
Cerro Azul, Ver.07.2010
Skills
- Customer Order Management
- Consultative Selling Techniques
- Corrective Actions
- KPI Performance
- Information Services
- Inbound and Outbound Calling
- Call Center Operations
- Customer Service and Assistance
Timeline
Bilingual Customer Service Supervisor
Teleperformance
12.2021 - 05.2023
Customer Service Representative
Teleperformance
06.2021 - 12.2021
Bachelor of Science - Electromechanical Engineering
Instituto Tecnologico De Cerro Azul
Bachelor of Science - English For Academic Purposes
UPAV
High School Diploma -
CBTIS 30
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