Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarahi Moreno

Whittier

Summary

Dynamic Customer Service Representative with proven expertise at Buy Online Insurance, excelling in problem resolution and active listening. Skilled in utilizing customer service software to enhance client satisfaction and loyalty. Recognized for effectively managing customer inquiries and fostering strong relationships, contributing to repeat business and a positive service environment.

Demonstrated success in driving sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Buy Online Insurance
Whittier
09.2024 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Gained proficiency in customer service software and communication tools.
  • Provided product information and recommendations to enhance customer satisfaction.
  • Supported team by maintaining organized records of customer interactions.
  • Engaged in training sessions to develop skills in conflict resolution and problem-solving.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Sky Blue Insurance
Lakewood, CA
05.2015 - 09.2024

Customer Service Representative

Fred Loya Insurance
Pico Rivera, CA
11.2011 - 05.2015

Education

Gender Studies

Rio Hondo College
Whittier, CA

High School Diploma -

La Serna High School
Whittier, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Buy Online Insurance
09.2024 - Current

Customer Service Representative

Sky Blue Insurance
05.2015 - 09.2024

Customer Service Representative

Fred Loya Insurance
11.2011 - 05.2015

Gender Studies

Rio Hondo College

High School Diploma -

La Serna High School
Sarahi Moreno