Sarah Zillich
Windsor ,Ontario
Summary
Dynamic professional with a proven track record in mental health counseling and case management, honed across roles at Family Services Windsor-Essex and other notable organizations. Excelled in advocating for vulnerable populations and leveraging Microsoft Office Suite to enhance operational efficiency. Demonstrates exceptional communication skills and a compassionate approach, significantly improving client outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housing First Worker
Family Services Windsor-Essex
10.2022 - Current
- Collaborate with clients to formulate a comprehensive service plan by providing individually tailored services to each client (i.e. housing access, independent living skills, vocational guidance, appointment escorts, and integrated substance use treatment)
- Provide outreach, case management, counseling, advocacy, and other needed services to clients in any environment including: their homes (primarily), the streets, shelters, prisons, hospitals, offices, etc.
- Maintain written and computerized records, compile reports and complete other program documentation.
- Assist clients to manage their money, including preparing budgets with clients and computing expenses.
- Educate, inform, and advocate for clients regarding benefits, entitlements and tenancy-related responsibilities.
Educational Assistant
Greater Essex County District School Board
09.2013 - 09.2022
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
Child and Youth Worker
New Beginnings-Windsor
04.2005 - 08.2013
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Advocated for client needs within various systems, such as schools, courts, and social service agencies.
- Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
Special Services In-Home Worker
Family Respite Services
05.2005 - 06.2010
- Developed programs for children with speech and language difficulties, successfully increasing their abilities
- Provide respite for care-givers while working with individuals, both in-home and in community, completing various activities enhancing their social and behavioural skills
- Experience with individuals with developmental difficulties and those requiring hygiene assistance and feeding tubes
Math and Reading Tutor
Kumon Math & Reading Centre
09.2000 - 05.2005
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding and fluency skills.
- Conducted assessments to determine comprehensive understanding of materials.
- Utilized various teaching methods to accommodate different learning styles and preferences among students.
Education
Diploma - Child And Youth Worker
St. Clair College of Applied Arts And Technology
Windsor, ONSkills
- Strong advocacy skills on behalf of vulnerable individuals utilizing trauma-informed care
- Patience, creativity, flexibility, compassion, and sensitivity to individuals in need
- Excellent conflict resolution skills and crisis intervention
- Mental health counseling
- Case Management
- Professionalism
- Ability to work with limited supervision
- Organizational Skills
- Community Referrals
- Knowledge of programs and services for youth
- Excellent communication skills, both oral and written
- Proven computer literacy with experience using Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint
Languages
English
Native or Bilingual
Certification
- CPR/AED & First Aid Certification
- Non-Violent Crisis Intervention Certification
- Suicide Prevention and Intervention Certification
- Motivational Interviewing Training
- Comprehensive Problem Solving Training
- Allyship and Inclusivity Training
Timeline
Housing First Worker
Family Services Windsor-Essex
10.2022 - Current
Educational Assistant
Greater Essex County District School Board
09.2013 - 09.2022
Special Services In-Home Worker
Family Respite Services
05.2005 - 06.2010
Child and Youth Worker
New Beginnings-Windsor
04.2005 - 08.2013
Math and Reading Tutor
Kumon Math & Reading Centre
09.2000 - 05.2005
- CPR/AED & First Aid Certification
- Non-Violent Crisis Intervention Certification
- Suicide Prevention and Intervention Certification
- Motivational Interviewing Training
- Comprehensive Problem Solving Training
- Allyship and Inclusivity Training
Diploma - Child And Youth Worker
St. Clair College of Applied Arts And Technology
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