Heather Taylor

• Overseeing effective operations of various waste diversion programs, including the launch of the Green Bin Program, NES Recycling, Program and HSP Depot Programs across multiple municipalities.
• High-quality contract-compliant service delivery of third-party contractors, including the City of Windsor, GFL, AET and Ryse. Ensuring contracts are followed as outlined in the scope of work and that payments and other terms of conditions are met.
• Monitor key performance metrics for multiple waste diversion programs, NES and HSP Programs, and vendours hired for specific projects and tasks focusing on the Green Bin Program.
• Monitor service performance metrics, investigate and resolve operational issues, and ensure effective delivery of multiple waste diversion programs that ensure resource-saving response times and predict potential issues and gaps in service or operational inefficiencies.
• Contributed to the development and scope definition of the Green Bin Repair & Request Program.
• Oversaw customer service-related matters for all waste diversion programs.
• Ensuring contamination levels remained within acceptable levels for the Essex-Windsor residential, IC&I Blue Box Programs and EWSWA two MRFs.
• Collaborated with the owner of Seacliff Energy to define and confirm contamination criteria, ensuring compliance with contractual thresholds to ensure acceptable contamination levels.
• Subject matter expert in contamination assessments and audits across tip floor, residual, bale, and curbside waste and recycling streams. Delivered recommendations for contamination reduction strategies through targeted education and operational improvements aimed at residents, recycling truck drivers, and sorting.

Supervision and Coordination

• Supervise, coordinate and schedule work for employees and contractors for Waste Diversion Programs.
• Established methods and procedures to meet work schedules and coordinate work activities with unionized and non-union contractors and staff.
• Managed the Blue Box and Backyard Food Waste Product Repair and Request Program and its database, ensuring the efficient and timely resolution of customer service requests.
• Monitored and evaluated the performance of various contracted services, including the NES Recycling Program and the transition of the residential Blue Box collection contract from GFL to the City of Windsor.
• Developed, recommended, implemented, and administered policies and procedures. Example
• Collaborate with the management team, offering strategic support and recommendations to drive operational improvements.

Environmental and Safety Management

• Identify, investigate, correct, and prevent reoccurrences and document potential environmental and safety issues as a certified JHS representative.
• Resolve operational and customer service challenges and recommend productivity, efficiency, and/or improvement measures. Example
• Develop and implement effective standardized operating procedures Standard Operating Procedures (SOPs) .Example-Waste Audits, Bike, Textiles
• Collaborate as program content expert with staff on education and other initiatives to address and reduce contamination issues through field audits and inspections for waste diversion and reduction programs. Example-GBP/BB
• Respond to and investigate inquiries and complaints regarding Waste Diversion programs and coordinate with appropriate contractors or stakeholders to ensure prompt resolution. Example-COW NES
• Facilitated training, monitored employee performance, and maintained documentation. Example-BB driver, sorters, students, municipal staff, upper management, Transition BB.

Staff Management and Development

• Conducted interviews, training, performance monitoring and documentation.

Reporting and Documentation

• Track key performance indicators, document service disruptions or deficiencies, and maintain detailed records of contractor performance for reporting and corrective actions. Example
• Prepare regular reports on program performance, service metrics, improvement initiatives, and other related reports as required responses, project plans, reports, presentations, and status updates (e.g., Organics Survey Report and Plastic Bag Ban Report).

Maintenance and Resources Management

• Develop and monitor infrastructure, equipment, and machinery maintenance plans, and requisition materials and supplies as needed.
• Create and oversee infrastructure, equipment, and machinery maintenance schedules to ensure everything operates properly and safely. Also, request (or order) materials and supplies for maintenance or operations when necessary. Example
• Assist in preparing and administering operational and capital budgets for waste diversion and reduction programs (Recycling, HSP, Waste Reduction, Communications, Advertising, and Education Programs).

Skills and Abilities

• In-depth knowledge of food waste and organic collection and processing systems, including waste diversion strategies and contamination reduction.
• Familiarity with applicable environmental regulations, compliance standards (e.g. Ontario Food and Organic Waste Policy Statement, Ministry of Transportation, Ministry of Environment, Conservation and Parks) and health and safety legislation (e.g. Occupational Health and Safety Act), Bill 151, Waste-Free Ontario Act, Resource Productivity and Recovery Authority, Resource Recovery Circular Economy Act, Strategy for a Waste-Free Ontario: Building the Circular Economy, Waste Diversion Transition Act, Environmental Bill of Rights, RPRA Used Tires Program Regulations, the Proposed Food and Organic Waste Framework, Ontario Regulation 391/21 Blue Box Transition and 449/21 Hazardous and Special Waste, RPRA Electrical and Electronic Equipment (EEE) Regulation for Electronics and Lighting.
• Experienced in contracts for goods and services. Example
• Strong leadership and team management skills, with the ability to work independently to motivate and direct a diverse workforce. Example
• Proficient in data analysis, report writing and performance measurement.
• Excellent communication, conflict management and interpersonal skills, with the ability to interact effectively with contractors, customers, residents, stakeholders, staff, and municipal leaders. Example
• Strong problem-solving abilities and decision-making skills under pressure. Example
• Proficiency with MS Office Suite (Excel, Word, Outlook) and waste management software/tools. Example
• Familiar with GIS-based routing systems and software for customer service and fleet management. Example
• Demonstrated experience managing multiple large contracts and preparing and issuing requests for proposals, quotations, and tenders for the procurement of supplies and/or services. Example
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
• Managed vendor relationships to secure best quality of services and products for organizational needs.
• Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
• Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.

• Specializing in providing planning, auditing and management solutions backed by strong operational expertise and industry knowledge.
• Administered disciplinary actions or terminations when necessary.
• Waste characterization, auditing, monitoring and planning, providing feasible solutions that maintain environmental protection and compliance with government regulations.
• Perform comprehensive waste management projects for all levels of government, institutions and private organizations.
• Development of waste diversion strategies; evaluation of existing waste programs; and assessment of existing waste management infrastructure.
• Specialize in O.Reg. 102/94 Waste Audits and Waste Reduction Work Plans, Waste Composition Studies, and Waste Management Training.
• Spearheaded efforts to create a positive work environment where employees felt valued as individuals.