Sarah Yaipen
Sacramento
Summary
Results-driven Billing Specialist with a proven track record at Efficient Billing Solutions, enhancing client communication and streamlining billing processes. Skilled in financial analysis and accounts reconciliation, I consistently deliver accurate results while fostering strong customer relationships. My expertise in billing systems management ensures compliance and efficiency in all operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Scheduler Receptionist
Kaiser Permanente
Sacramento, CA
2016 - Current
- Communicated with staff to confirm schedules and address conflicts or changes promptly.
- Assisted in implementing new scheduling protocols to enhance operational efficiency.
- Managed appointment bookings using electronic scheduling systems to streamline patient flow.
- Led initiatives to improve staff communication regarding schedule changes, enhancing team collaboration.
- Analyzed scheduling data to identify patterns, improving overall service delivery times.
- Ensured copays were billed and collected correctly
Pharmacy Technician
Kaier Permanente
Oakland, CA
10.2015 - 07.2016
- Streamlined billing process by 20%
- Reduced errors by 15% in monthly invoices
- Enhanced client communication for 30% faster responses
- Managed medication inventory and ensured accurate stock levels to support pharmacy operations.
- Oversaw daily pharmacy operations, ensuring compliance with health regulations and quality standards.
- Led initiatives to streamline communication between pharmacy staff and healthcare providers for improved patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Rite-Aid Pharmacy
Oakley, CA
02.2013 - 10.2015
- Processed 100+ invoices daily
- Ensured compliance with billing regulations
- Managed vendor communications
- Processed prescription orders efficiently while adhering to safety and regulatory standards.
- Assisted pharmacists in patient consultations, providing information on medications and usage guidelines.
- Trained new pharmacy technicians on procedures and best practices for workflow efficiency.
- Implemented process improvements that enhanced prescription filling accuracy and reduced wait times.
Cashier Team Lead
Khols Department Store
Brentwood, CA
01.2011 - 10.2014
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on point-of-sale systems and store policies, enhancing team performance.
- Resolved customer inquiries and issues efficiently, improving overall satisfaction rates.
- Coordinated daily cash handling procedures, maintaining accuracy and compliance with company guidelines.
Education
High School Diploma - General Studies
Antioch High School
Antioch, CAPharmacy License -
Contra Costa Carreer College
Antioch, CASkills
- Billing systems management
- Computer skills
- Teamwork and collaboration
- Customer service
- Financial analysis
- Invoice processing
- Strong work ethic
- Attention to detail
- Data entry accuracy
- Regulatory compliance
Certification
- Certified Billing Specialist - National Association of Billing Professionals
- Financial Management Certification - American Finance Association
- Pharmacy Technician Certification
Languages
Spanish
Beginner (A1)
English
Full Professional
Timeline
Pharmacy Technician
Kaier Permanente
10.2015 - 07.2016
Pharmacy Technician
Rite-Aid Pharmacy
02.2013 - 10.2015
Cashier Team Lead
Khols Department Store
01.2011 - 10.2014
Scheduler Receptionist
Kaiser Permanente
2016 - Current
High School Diploma - General Studies
Antioch High School
Pharmacy License -
Contra Costa Carreer College