Nina Graziano
Rancho Cucamonga
Summary
Dynamic professional with extensive experience at TTX Company, excelling in business systems management and performance optimization. Proven track record in implementing efficient billing systems and enhancing compliance, while fostering collaboration across teams. Skilled in data analysis and project management, driving continuous improvement initiatives that significantly reduce costs and improve operational efficiencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager Equipment Billing Systems
TTX Company
Remote
01.2023 - Current
- Manage billing applications to ensure compliance with Association of American Railroads (AAR) standards as well as TTX Billing Standards
- Collaborates with Maintenance Scheduling to determine material planning and frequencies based on current maintenance plans and forecasts
- Review and approve high level billing estimates and approve contracted shop billing invoices using analytics, to identify billing outliers and investigate discrepancies
- Monitor and prioritize enhancements for billing systems based on user request, incident tickets as well as overall improvements to improve efficiencies and accuracy
Business Systems Specialist
Crash Champions
Remote
01.2021 - 01.2023
- Configured, updated and improved CCC One business systems for 595 locations
- Audited and led acquisitions for 150 new shop integrations
- Liaison between finance, seller and corporate operations to achieve work in process (WIP) cost reconciliation and settlement
- Supported help tickets for problem resolutions regarding business systems for over 10,000 team members
Field Implementation Manager
CCC Information Services
Remote/Field
01.2011 - 01.2014
- Managed over 200 accounts per year across the United States during system implementation of CCC One for the nation’s leading collision repair industries
- Trained management and employee onsite and remotely with teams as large as 30 people per location
- Developed protocols for streamlining the management of repairs, labor and tracking performance to manage cycle times while improving customer success
- Analyzed and prioritized client needs, objectives and cost-saving solutions to create business plans for future rollouts
Logistics Coordinator
TTX Company
Chicago
01.2010 - 01.2011
- Reduced costs by consistently improving efficiencies of managing pipeline flows
- Collected, analyzed and reported weekly forecast-to-actual data to shippers, railroads and TTX management
- Collaborated daily with reload team and auto manufacturers to determine supply and demand to direct the most efficient routes
- Educated and trained 100+ railroad and shipping company employees nationally and internationally during the UFD implementation
Fleet Specialist
TTX Company
Chicago
01.2008 - 01.2010
- Implemented a system-wide quality assurance program for repair and maintenance of railcars
- Redirected railcars utilizing the most efficient and cost-effective routes
Executive Assistant to VP of Fleet Management
TTX Company
Chicago
01.2007 - 01.2008
- Managed contracts and legal documents workflow, reported on deficiencies, corrective actions and compliance issues
- Scheduled board meetings, conferences, appointments and interviews
- Processed expense reports, prioritized phone calls, daily tasks and correspondences
Chassis Administrator
TTX Company
Chicago
01.2006 - 01.2007
- Identified, reported and corrected location-based errors for the chassis database
- Analyzed long-term data trends to eliminate recurring errors from specific locations
Education
Master of Business Administration -
University of Phoenix
01.2009
Bachelor of Science - Education
Northern Illinois University
01.2007
Skills
- Business systems management
- Customer success management
- Performance Optimization
- Leadership and collaboration
- Workflow development
- System implementation
- Auditing and compliance
- Project management
- Material planning
- Data analysis
- Interpersonal communication
- System configuration
- Incident management
- Billing systems management
- Process improvement
- Continuous improvement
Extra
- Board Director, River Glen Condo Association, Lombard (Remote), 2008-2021
- Quality Champion, TTX Company, Chicago, IL, 2008
- League of Railway Industry Women, TTX Company, Chicago, IL, 2007-2010, 2023-Current
Professional Overview
Business Systems Manager with over 15 years of experience in systems, acquisitions, training, logistics, and automotive and railroad software support. Highly skilled at communicating and collaborating. A solution-oriented leader with a focus on long-term goals and customer success.
Professional Development
- Coaching and Developing Employees, Linkedin, 01/21
- Communication within Teams, Linkedin, 01/21
- Essentials of Leadership, CCC Information Services, 01/13
- Business Writing Workshop and Public Speaking Boot Camp, TTX Company, 01/07
Certification
- Coaching and Developing Employees - Linkedin|2021
- Communication within Teams - Linkedin|2021
- Essentials of Leadership - CCC Information Services|2013
- Business Writing Workshop and Public Speaking Boot Camp - TTX Company|2007
Timeline
Manager Equipment Billing Systems
TTX Company
01.2023 - Current
Business Systems Specialist
Crash Champions
01.2021 - 01.2023
Field Implementation Manager
CCC Information Services
01.2011 - 01.2014
Logistics Coordinator
TTX Company
01.2010 - 01.2011
Fleet Specialist
TTX Company
01.2008 - 01.2010
Executive Assistant to VP of Fleet Management
TTX Company
01.2007 - 01.2008
Chassis Administrator
TTX Company
01.2006 - 01.2007
Master of Business Administration -
University of Phoenix
Bachelor of Science - Education
Northern Illinois University