Sarah Wilson
Barrie
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
I am seeking a position where I can leverage my extensive experience, skills, and dedication to delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Urban Planet
06.2016 - 08.2016
- Greeted customers warmly, aiding with product selection and fitting room access.
- Supported customers with sizing needs and ensured fitting rooms were clean and organized.
- Processed purchases, returns, and exchanges efficiently using the POS system.
- Maintained store cleanliness by organizing merchandise, sweeping, mopping, and sanitizing counters.
- Proactively ensured the store was visually appealing and customer ready.
Delivery Driver
Uber Eats
11.2023 - Current
- Efficiently picked up and delivered meals, packages, and groceries to specified locations.
- Maintained a professional and friendly demeanor while adhering to company protocols during pickups and drop-offs.
- Ensured safe handling of all items, following specific instructions from restaurants and businesses.
- Prioritized customer satisfaction by confirming successful deliveries and addressing any concerns or issues.
- Navigated diverse city routes to ensure timely food deliveries.
- Maintained accurate records of delivery orders and customer interactions.
- Communicated effectively with customers to provide exceptional service.
Child Care Provider
Self-Employed
01.2017 - 01.2023
- Provided full-time care for a child aged 10 months to 5 years, alongside my own child of the same age.
- Managed feedings, transitioning from breast milk and formula to solid foods, ensuring a healthy and balanced diet.
- Administered regular diaper changes, supervised bath time, and facilitated consistent nap schedules.
- Planned and engaged children in age-appropriate educational activities, games, and creative play.
- Ensured a safe environment by maintaining constant supervision and implementing child safety measures.
- Communicated effectively with parents regarding child development and behavior progress.
- Maintained clean and organized play areas, adhering to health and safety standards.
Customer Service Representative
HGS Canada
08.2011 - 05.2016
- Took incoming calls for details on bill charges and bill payments.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Assisted customers with product inquiries, ensuring prompt and accurate information delivery.
- Review customers accounts and made changes when needed.
- Set up new customer accounts for cable tv, internet, home phone and mobile devices.
- Collaborated with team members to enhance customer satisfaction through effective communication.
Education
Diploma - Medical Laboratory Technician
Everest College
Barrie, ONG.E.D - High School Equivalency
Elmvale District High School
06-2006
Skills
- Customer service
- Excellent teamwork and collaboration skills
- Strong problem-solving abilities
- Effective verbal and written communication
- Leadership and adaptability
- Active listening
- Critical thinking
- Conflict resolution
- Payment processing
- Call management
- Product knowledge
Languages
English
Certification
- Smart Serve Ontario Certificate
- Expires: 2030-07-23
Interests
- Regularly practice mindfulness and meditation for overall wellness
- Getting involved in local advocacy groups to promote positive change in the community
- Personal Development and Self-Improvement
- Reading
- Fashion and Style
Timeline
Delivery Driver
Uber Eats
11.2023 - Current
Child Care Provider
Self-Employed
01.2017 - 01.2023
Customer Service Representative
Urban Planet
06.2016 - 08.2016
Customer Service Representative
HGS Canada
08.2011 - 05.2016
Diploma - Medical Laboratory Technician
Everest College
G.E.D - High School Equivalency
Elmvale District High School