Sarah Smith-Dornadic
Kitchener,ON
Summary
Organized and motivated professional with a strong work ethic, effective communication skills, and a proactive attitude. Brings transferable experience in administrative support, data entry, and customer service, including handling returns, reviewing claims, and maintaining accurate records. Quick to learn new systems and processes, with proven strengths in time management, organization, and collaboration. Eager to contribute to a dynamic team and support company growth through reliable and detail-oriented work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Analyst
Securian Canada
Waterloo, Ontario
09.2024 - Current
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Communicated with policyholders in English and French to explain claims processes, coverage, and decisions.
- Utilized claims processing software to update and maintain accurate claim files.
Claims Assistant
Securian Canada
04.2023 - 08.2024
- Retained strong medical terminology understanding in an effort to better comprehend procedures.
- Managed incoming mail consisting of new applications and/or additional documentation required for existing open claims files.
- Processed payments for approved claims within specified time frames.
- Created reports on a daily and monthly basis, outlining current claim statuses and trends.
Claims Assistant
Sunlife
Kitchener, Ontario
01.2023 - 03.2023
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Verified details with policyholders and requested additional information.
Customer Service Cashier
Lowe's Canada
Waterloo, Ontario
01.2021 - 12.2022
- Answered incoming customer calls to provide information on product availability and assist with questions and orders.
- Handled returned merchandise in strict accordance with company policies and procedures, ensuring accurate processing and documentation of all returns, exchanges, and refunds.
- Assisted customers with credit card applications and conducted credit checks in compliance with company and regulatory guidelines.
- Greeted customers and assisted with locating merchandise to ensure a positive shopping experience.
Education
High School Diploma -
École Secondaire Père-René-De-Galinée
Cambridge, ON06-2022
Skills
- Critical thinking
- Data entry
- Problem-solving
- Attention to detail
- Bilingual communication—English & French
- Team collaboration
- Claims assessment
- Adaptability and flexibility
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
Joint Health and Safety Committee Certification - 03/2024 to Current.
References
References available upon request.
Timeline
Claims Analyst
Securian Canada
09.2024 - Current
Claims Assistant
Securian Canada
04.2023 - 08.2024
Claims Assistant
Sunlife
01.2023 - 03.2023
Customer Service Cashier
Lowe's Canada
01.2021 - 12.2022
High School Diploma -
École Secondaire Père-René-De-Galinée