Miguel Dabu
Winnipeg,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Claims Analyst
Manitoba Public Insurance
09.2022 - 11.2023
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
Driver Licensing Clerk
Manitoba Public Insurance
05.2019 - 09.2022
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Analyze and process court documents regarding to Criminal Code violations and applied to driver licenses the corresponding court decisions.
- Works with Manitoba and Canadian courts to assure the correct interpretation of the Criminal Code of Canada with regards to driving infractions and driver licensing.
- Audits and reviews the process to maintain accuracy and integrity of the daily and monthly entries in the system.
- Updates traffic violations on driver licenses as per Highway Traffic act.
Claims Analyst
Manitoba Public Insurance
09.2017 - 05.2019
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
Customer Relation Specialist
Great West Life Insurance
09.2015 - 09.2017
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
Technical Support Representative
Shaw Cable
11.2013 - 09.2015
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Car Rental Agent
Avis Car & Truck Rental
03.2012 - 10.2013
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
Education
Bachelor of Science - Commerce And Business Administration
San Beda College
Manila, Philippines 03.2004
Skills
- Claims Review
- Claims Analysis
- Data Interpretation
- Interpersonal and Written Communication
- Policy Interpretation
- Claims
- Customer Service
- Conflict Resolution
- Critical Thinking
- Computer Proficiency
- Decision Making
- Claim Investigation
- Time Management
- Multitasking
- Active Listening
Languages
English
Native or Bilingual
Timeline
Claims Analyst
Manitoba Public Insurance
09.2022 - 11.2023
Driver Licensing Clerk
Manitoba Public Insurance
05.2019 - 09.2022
Claims Analyst
Manitoba Public Insurance
09.2017 - 05.2019
Customer Relation Specialist
Great West Life Insurance
09.2015 - 09.2017
Technical Support Representative
Shaw Cable
11.2013 - 09.2015
Car Rental Agent
Avis Car & Truck Rental
03.2012 - 10.2013
Bachelor of Science - Commerce And Business Administration
San Beda College
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