Sarah Schmalenberg
Sherbrooke,Quebec
Summary
Passionate about computer science for many years, I am a dynamic and motivated individual. My strength lies in my ability to collaborate effectively in a team while also being autonomous and proactive. I bring not only in-depth technical skills but also a positive attitude, a sense of responsibility, and the willingness to contribute significantly to projects. Convinced that my versatility would be a valuable asset, I am determined to bring my passion and skills to any computer-related challenge.
Overview
6
6
years of professional experience
Work History
Technical analyst
Orbis Communications
01.2023 - 01.2024
- Provide support for Orbis products to customers and internal staff through tickets, email, and Phone
- Perform system administration duties as assigned to support Orbis products and systems
- Work with Customer Experience and Development teams to triage and troubleshoot issues
- Work with customers and internal staff to onboard new deployments of Orbis products
- Assist Technical team with updates to Orbis product deployments.
Computer support
University of Sherbrooke (contract)
01.2022 - 01.2023
- I help doctors with their computer problems
- Log tickets per calls/visits
- Speak to the right people who can assist me if needed
- Help teachers and doctors with their computer problems
- Escalate complex situations to internal stakeholders and ensure follow-up for timely resolution
- Discuss with other teams as needed to assist customers
- Document all customer contacts and troubleshooting procedures
- Office 365 support
- TeamViewer support
- Show empathy.
Internship - Senior Technical Customer Service Assistant
Wolters Kluwer
01.2021 - 01.2022
- IT telephone support for accounting software
- Diagnose and resolve technical issues with our software via phone, email, or chat in French or English
- Escalate complex situations to internal stakeholders, ensuring timely resolution
- Share client needs and improvement requests with relevant parties
- Document all customer contacts and troubleshooting procedures, including web analysis.
Customer Service Supervisor
Canada Post
01.2018 - 01.2020
- Answer calls and ensure that the customer has a resolution to his problem
- Demonstrate empathy towards people and their problems
- Help customers locate their parcels.
Education
DCS - Sans Mention
Cégep De Sherbrooke
12.2022
No Degree - Technology Support Professional (TSP)
CFP Fierbourg, Centre De Formation Professionnelle
Québec, QC10.2022
DEP - Digital Graphic Design
Centre 24-Juin
06.2014
Skills
- SQL
- JRXML
- CSS
- HTML
- Office suite
- Project Documentation
- Diagnostics and troubleshooting
- Data Integrity
- Data Analysis
Hobbies Qualities Interests
- Politics
- History
- Animals
- Reading
- Outdoors
Languages And Computers
French, English, Mac, Windows, Linux, Adobe Suite (Photoshop, Illustrator, InDesign, Dreamweaver), Jira, Taxprep, Cantax, Aliform Microsoft Office, Visual Studio, SalesForce, ServiceNow, Confluence, Jira, Tomcat, Azure, Zendesk, C++, JavaScript, PHP, CSS, SQL, HTML, JRXML
Training
- 2012-01-01, 2014-12-31, DEP Computer Graphics, 24-Juin Professional Training Center, Sherbrooke, Quebec
- 2017-01-01, 2022-12-31, DCS - Diploma of College Studies, Cégep de Sherbrooke, Sherbrooke, Quebec
- 2022-01-01, DEP – IT support, Fierbourg, centre de formation professionnelle
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Technical analyst
Orbis Communications
01.2023 - 01.2024
Computer support
University of Sherbrooke (contract)
01.2022 - 01.2023
Internship - Senior Technical Customer Service Assistant
Wolters Kluwer
01.2021 - 01.2022
Customer Service Supervisor
Canada Post
01.2018 - 01.2020
DCS - Sans Mention
Cégep De Sherbrooke
No Degree - Technology Support Professional (TSP)
CFP Fierbourg, Centre De Formation Professionnelle
DEP - Digital Graphic Design
Centre 24-Juin
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