Summary
Overview
Work History
Education
Skills
Languages
Certification
Professional Highlights
Timeline
Generic

ANN RAVEENDRAN

Scarborough,ON

Summary

Technical Analyst: with 10+ years varied professional IT experience which includes 24x7 on call production environment support, implementation, enhancement and support of business applications Responsible for technical leadership, developing recovery solutions and automation which drive down recovery time objectives and improve test quality. Supported application end users by managing end-to-end resolution of reported application issue. Worked with external application vendors to identify root cause, assess business/user impact, and determine an effective solution. Worked extensively on Agile methodology. Prepared Disaster Recovery and Business Continuity Plan for automatic service fail over and fail back. Administer and manage complete corporate Firewall and server security infrastructure. Strong Relational Database Management System concepts Outstanding root cause analysis and problem solving skills Java Certified Ability to learn new processes and technology quickly and reliably

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Analyst

Jonas Software
03.2017 - Current
  • Troubleshoot more common issues that hit the technical team- activations, installs, printing issues, some common errors
  • Troubleshoot Client technical issues – networking/hardware issues to a smaller degree, permissions
  • Serve as Tier two, escalation point between Clients and Jonas
  • Run SQL scripts to correct various issues, run and create SQL queries, review system logs
  • Trace software to determine root causes of issues
  • Responsible for documenting and escalation
  • Created Documents for Knowledge base
  • Worked with VB script to design pages and supported issues related to email providers like office 365, GMail, AOL
  • Keep clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Assist with testing of the club products
  • Assist in afterhours rotation
  • Worked with Elavon, Shift4 and Strip to address credit card issues with the application

Technical Analyst

Root Cellar
12.2014 - 01.2017
  • Application support 24
  • 7 and weekend on-call support for various client applications including general ledger applications
  • Staggered Shift work
  • Close of Business work
  • Involved in Incident Management, Identify Problems, Outage
  • Create, review, co-ordinate and execute change
  • Off hours maintenance, BCP, Fail-Over, QA & Disaster recovery testing
  • System Health Checks
  • Update Run-books
  • Prioritize and multi-task
  • Co-ordinate/Communicate/Conf calls in case of incidents
  • Perform root cause analysis
  • Look into DB issues, application host logs, app infra via Load balancer and command line
  • Manage processes on remote windows machines, checking logs, monitoring tools, monitor shared mount paths
  • Provided technical help with PHP-based open source, third party Internet applications such as online shopping carts, forums, blogs, content management systems
  • Worked on feed/FTP jobs involving liaison with third party vendors
  • Prepare issue-report for weekly vendor calls
  • Analyze shell scripts in case of failure
  • Write ad-hoc scripts
  • Writing SQL queries, analyzing stored procedures and views
  • Grant access to DB groups/users on DB objects
  • Generate reports manually for downstream based on the upstream feed via reporting tool
  • Preparing MS SQL Server backend scripts and directory structure
  • Page Designing based on the business logic
  • Involved in Unit, System and Integration testing
  • Providing product support through bug fixing and Demos
  • Create reports for management and making statistical decisions
  • Handle escalations, provide instructions to L1, reporting issues
  • Document/Demo/Quiz for team members

IT CO-ORDINATOR

MobileComm, Inc.
10.2013 - 12.2014
  • Provided first and second-level support including for both Fuel Delivery legacy system and client server based web enterprise applications including setup and testing of the Enterprise Software suite server and client side over the email and phone
  • Logging, tracking and troubleshooting issues up to escalation and delivery using the ticket and bug tracking system
  • Performed internal testing and setups tasks for quality assurance
  • Scheduled and coordinated appointments and Remotely logged into the Client Devices to verify and troubleshoot issues after hours
  • Ran reports on the Support issues on weekly and monthly bases for Support meetings with Manager and Developers
  • Worked closely with Developers and Managers and other team members to investigate and resolve production issues for legacy applications
  • Remotely logged on to production environment both on server to look at database end and also on the user end log in on to the particular device to verify the issue and troubleshoot it and deliver patches for database scripts if required
  • Documented recurring issues and maintained updated troubleshooting procedures in the supportWiki for future reference and to build knowledgebase
  • Provided weekly rotations of afterhours and weekends on-call pager support
  • Received and provided internal training documentation for cross training purposes
  • Recognized and escalated ISP service related issues to tier two support as required
  • Answered general inquires related to general Internet concepts and applications such as web browsers, email clients, FTP clients, and web design tools as well as Net firms packages, products and other policy related questions
  • Provided extra help with formatting and layout of Crystal Reports

Education

Bachelor of Engineering (BE) - Information Technology

ANNA UNIVERSITY
Chennai

PHP & SQL Programing - Information Technology

CENTENNAIAL COLLEGE
Toronto, ON

Skills

  • Redhat LINUX 8
  • Redhat LINUX 9
  • Windows NT 40
  • Windows XP
  • Windows 2000
  • Windows 2003
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 11
  • Windows server 2008
  • Windows server 2012
  • Windows server 2016
  • Windows server 2019
  • Windows server 2022
  • Mac OS
  • Oracle 10g
  • Oracle 11g
  • MSSQL
  • Telnet
  • FTP
  • Java
  • MS SQL 2008
  • PHP
  • SQL
  • C
  • Shell scripting
  • Crystal Report
  • HTML
  • WinScp
  • SSH
  • SSH2
  • SFTP
  • Toad
  • SQL Developer
  • Eclipse
  • IBM WebSphere
  • PVCS
  • HP OpenView

Languages

English
Full Professional

Certification

JAVA certified

Professional Highlights

  • Technical Analyst with 10+ years varied professional IT experience which includes 24x7 on call production environment support, implementation, enhancement and support of business applications.
  • Responsible for technical leadership, developing recovery solutions and automation which drive down recovery time objectives and improve test quality.
  • Supported application end users by managing end-to-end resolution of reported application issue.
  • Worked with external application vendors to identify root cause, assess business/user impact, and determine an effective solution.
  • Worked extensively on Agile methodology.
  • Prepared Disaster Recovery and Business Continuity Plan for automatic service fail over and fail back.
  • Administer and manage complete corporate Firewall and server security infrastructure.
  • Strong Relational Database Management System concepts.
  • Outstanding root cause analysis and problem solving skills.
  • Java Certified.
  • Ability to learn new processes and technology quickly and reliably.

Timeline

Technical Analyst

Jonas Software
03.2017 - Current

Technical Analyst

Root Cellar
12.2014 - 01.2017

IT CO-ORDINATOR

MobileComm, Inc.
10.2013 - 12.2014

Bachelor of Engineering (BE) - Information Technology

ANNA UNIVERSITY

PHP & SQL Programing - Information Technology

CENTENNAIAL COLLEGE

Similar Profiles

CREATE PROFILE
ANN RAVEENDRAN