Sarah Roper
Newark
Summary
Dynamic professional with extensive experience at Securitas Security Services USA, excelling in visitor screening and stress tolerance. Proven track record in enhancing operational efficiency and fostering positive communication among teams. Skilled in multitasking and records maintenance, ensuring compliance and safety in high-pressure environments. Committed to delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Security Receptionist
Securitas Security Services USA
11.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Caregiver
Carlton Senior Living
04.2022 - 04.2025
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Completed regular check-ins and progress report for each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Operations Manager
Allied Universal Security Services
06.2020 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
Calvary Christian Acadamy
San Pablo, CA05-2011
Skills
- Stress tolerance
- Visitor screening
- Security systems
- Multitasking
- Time management
- Records maintenance
- Staff management
Timeline
Security Receptionist
Securitas Security Services USA
11.2023 - Current
Caregiver
Carlton Senior Living
04.2022 - 04.2025
Operations Manager
Allied Universal Security Services
06.2020 - 04.2022
High School Diploma -
Calvary Christian Acadamy
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