Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanjot Johal

St.Catharines,Canada

Summary

Highly positive and result oriented professional combined experience and exposure in customer service. Self-motivated and committed to a high degree of honesty and integrity with ethical work practices. Prioritizing calls based on urgency and importance. Expertise in managing multiple responsibilities at once. Capability to stay calm. Great verbal and written communication skills. Ability to manage and solve problems. Excellent in Time management and strong organizational skills. Adept in computer skills, MS Office: Word, PowerPoint, Excel. Great data entry skills and knowledge of bookkeeping. Good customer service, administrative, Client Issue Resolution, Client Relationship Management, Customer Experience, and Interpersonal skills.

Overview

4
4
years of professional experience

Work History

Security Receptionist

Rich's Products
09.2022 - Current
  • Monitoring surveillance equipment and access points, keeping an accurate log of all visitors, responding to emergency situations, preparing visitor badges, answering phone calls, assisting with data entry and file maintenance, and securing premises by patrolling property.

Customer Service Representative (Call Centre)

Accenture
01.2023 - 07.2024
  • Identifying customers' needs, supporting senior managers with clerical tasks, keeping records of conversations, meeting targets, escalating issues, researching information, and assisting clients.

Supervisor

Petro Canada
10.2020 - 06.2023
  • Handling sales transactions, preparing reports, maintaining inventory, promoting loyalty programs, resolving complaints, coordinating fuel delivery, monitoring sales, and ensuring employee payments.

Dispatcher

Rai Trucking Dispatch Specialist
09.2022 - 10.2022
  • Tracking shipments, coordinating loads, communicating with drivers and brokers, preparing reports, entering information for border crossing, monitoring driver's logs, reviewing paperwork, scheduling drivers, and understanding invoicing.

Administrative Assistant

SEB Admin Services Inc
08.2022 - 09.2022
  • Composing emails, maintaining filing systems, handling projects, carrying out administrative duties, managing inventory, handling sensitive information, maintaining employee records, and ensuring equipment operation.

Security Receptionist

Lowes
04.2020 - 10.2020
  • Securing premises, monitoring surveillance, completing reports, greeting employees and visitors, managing employee badges, responding to emergencies, preparing visitor badges, and assisting with data entry.

Education

Dispatch Specialist Certification -

Rai Trucking Dispatch Training
09.2022

Office Administration Co-Op Program -

St. Kateri Tekakwitha Adult Learning Centre
Mississauga, ON
07.2022

Security Analyst Fundamental Specialization -

IBM- Coursera
06.2022

Diploma In Computer Software and Database Development -

Lambton College
Toronto, ON
05.2019

Master of Business Administration -

KCL -IMT College
Jalandhar, India
04.2017

Bachelor of Computer Applications -

Hindu Kanya College
Kapurthala, India
04.2015

Skills

Patience and Empathy

Punctuality

Visitor screening

Stress Tolerance

Account payable and receivable

Invoice Processing

Administrative Support

Payment Processing

Bookkeeping

File Maintenance

Recordkeeping

Data Processing

Payroll Processing

Database Management

Finance

Quickbooks

Office Administration

Scheduling

Customer Service

Multitasking skills

Transactions and Cash Handling

Typing Accuracy

Phone Support

Honesty and Integrity

Problem Resolution

Detail-oriented organization

Timeline

Customer Service Representative (Call Centre)

Accenture
01.2023 - 07.2024

Security Receptionist

Rich's Products
09.2022 - Current

Dispatcher

Rai Trucking Dispatch Specialist
09.2022 - 10.2022

Administrative Assistant

SEB Admin Services Inc
08.2022 - 09.2022

Supervisor

Petro Canada
10.2020 - 06.2023

Security Receptionist

Lowes
04.2020 - 10.2020

Office Administration Co-Op Program -

St. Kateri Tekakwitha Adult Learning Centre

Security Analyst Fundamental Specialization -

IBM- Coursera

Diploma In Computer Software and Database Development -

Lambton College

Master of Business Administration -

KCL -IMT College

Bachelor of Computer Applications -

Hindu Kanya College

Dispatch Specialist Certification -

Rai Trucking Dispatch Training
Amanjot Johal