Sarah Rogers
London,Canada
Summary
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities.
Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Reliable, empathetic, and focused on delivering high-quality care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caregiver
Private Care
12.2022 - Current
- Spent this time being a full time caregiver to my elderly parents as they faced health issues. This allowed me to be present for their needs, appointments, as well as managing the day to day care of their health and home.
Customer Service Representative
Waste Solutions Canada
04.2019 - 12.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Scheduling/dispatching waste and recycling services
- Sensor analysis
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Club Support Data Entry Clerk/Corporate Partner Administrator
GoodLife Fitness Corporate Office
03.2006 - 09.2017
- Reconciled daily club revenues based on daily cash journals
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Researched and processed corporate refunds
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
Education
High School Diploma -
Oakridge Secondary School
London, Ontario06.2000
Skills
- Respectful and compassionate
- Strong interpersonal skills
- Multitasking and organization
Certification
- Certified Birth Support and Post Partum Doula 2017
Timeline
Caregiver
Private Care
12.2022 - Current
Customer Service Representative
Waste Solutions Canada
04.2019 - 12.2022
Club Support Data Entry Clerk/Corporate Partner Administrator
GoodLife Fitness Corporate Office
03.2006 - 09.2017
High School Diploma -
Oakridge Secondary School
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