Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Michelle Lee

Oakland

Summary

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.

Overview

14
14
years of professional experience

Work History

Caregiver

IHSS Adult Services Program
07.2014 - 07.2024
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Accompanied clients to social events such as movies or plays.
  • Coordinated transportation services for clients when necessary.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Educated families about available resources for home health care services in the local community.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Caregiver

Westmont senior living
03.2021 - 07.2023
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Accompanied clients to social events such as movies or plays.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Coordinated transportation services for clients when necessary.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Educated families about available resources for home health care services in the local community.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support to clients during difficult times.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Cashier

CVS Pharmacy
07.2013 - 07.2015
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

McDonald's
03.2010 - 07.2013
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Diploma - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
03-2023

High School Diploma -

Hayward Adult School
Hayward, CA
05-2021

Skills

  • Behavioral Management
  • Meal Preparation
  • Incident Reporting
  • Care Plan Adherence
  • Patient Companionship
  • Documentation
  • HIPAA Compliance
  • ADL Assistance
  • Compassionate client care
  • Basic Housekeeping
  • Mobility Assistance
  • Multitasking and Organization
  • Time Management
  • Records Management
  • PPE Usage
  • Medical record-keeping
  • Patient Assessments
  • Medication Administration
  • Case management experience
  • Strong Ethics
  • Personal Hygiene Assistance
  • Respectful and Compassionate
  • Patient Care
  • Medication and Appointment Reminders
  • Care plan assessment
  • Flexible Schedule
  • Quality program protocols
  • Emotional Support
  • Special Needs Care
  • Community activities
  • Relationship Building
  • Housekeeping
  • Compassionate communication
  • Hoyer Lifting Equipment
  • COVID-19 Safety Policies
  • Elderly Care
  • Daily living assistance
  • First aid and safety
  • Indirect Patient Care
  • Care Plan Management
  • Behavior redirection
  • Heavy Lifting
  • Problem-Solving
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Basic housekeeping
  • Personal hygiene assistance
  • Emotional support

Education and Training

Hayward, CA,Clearwater, FL

Timeline

Caregiver

Westmont senior living
03.2021 - 07.2023

Caregiver

IHSS Adult Services Program
07.2014 - 07.2024

Cashier

CVS Pharmacy
07.2013 - 07.2015

Cashier

McDonald's
03.2010 - 07.2013

Diploma - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

Hayward Adult School
Michelle Lee