Sarah Patzer
Menlo Park,CA
Summary
Dependable Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic Front Desk/Receptionist possessing outstanding time management, customer service and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Orange Theory Fitness
04.2024 - 10.2024
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered member questions about memberships and class schedules.
- Sold apparel, memberships and classes.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with members to encourage repeat business.
- Answered phone calls and scanned papers.
Server
Rosewood Hotel: Sand Hill
04.2023 - 09.2023
- Presenting menus, serving, and helping guests select food/beverages.
- Answer questions or make recommendations for complementary products.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Resolved guest complaints or problems with a positive attitude, to maintain customer satisfaction.
- Collected payment for food and drinks served.
- Organized receipts/opened and closed checks.
- Maintained a clean and orderly pool area for an enjoyable guest experience.
Nanny/Babysitting
Part-time
01.2023 - 03.2023
- Responsible for 3 children ages 4-14.
- Transported children to and from school, medical appointments and activities using personal or family vehicle.
- Helped children complete homework assignments and school projects.
- Encouraged children to be kind, understanding, and patient with others.
Pool Attendant
Rosewood Hotel: Sand Hill
06.2022 - 09.2022
- Ran food and bust tables, efficiently and in a kindly manner.
- Folded towels, made sure the pool deck was clean/organized through the day.
- Welcomed/interacted with guests during arrival and throughout the day.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
Front Desk
The Bar Method, Barre Studio
02.2021 - 03.2022
- Welcomed guests with friendly greeting, answered general questions, gathered nature of visit and directed to specific studio.
- Checked guests in for class and maintained class roster for instructor.
- Calculated billings and posted charges to accounts, reviewing charges with guests at checkout.
- Maintained close contact with guests to provide updates on issues or service requests.
- Maintained/stocked retail area.
- Answered phones.
- Cleaned workout studio by wiping down weights, mirrors, bars and vacuuming.
Education
Currently Enrolled - Nursing/Public Health
De Anza College
Cupertino, CA06.2025
High School Diploma -
Menlo Atherton High School
Atherton06.2022
Skills
- Respectful/great communication
- Responsible
- Extremely organized
- Positive attitude
- Hard-working
- Friendly and outgoing
- Leadership skills
Timeline
Sales Associate
Orange Theory Fitness
04.2024 - 10.2024
Server
Rosewood Hotel: Sand Hill
04.2023 - 09.2023
Nanny/Babysitting
Part-time
01.2023 - 03.2023
Pool Attendant
Rosewood Hotel: Sand Hill
06.2022 - 09.2022
Front Desk
The Bar Method, Barre Studio
02.2021 - 03.2022
Currently Enrolled - Nursing/Public Health
De Anza College
High School Diploma -
Menlo Atherton High School
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