Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sarah Noorzay

Brampton,ON

Summary

Detail-oriented and customer-focused professional with extensive experience in customer service, call center operations, and administrative support. Adapted at handling customer inquiries, processing transactions, managing documentation, and coordinating schedules. Passionate about delivering excellent service and enhancing company productivity.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Balmoral
03.2021 - 05.2024
  • Process customer orders, provide quotes, and assist with job costing.
  • Maintain a clean and organized customer service area.
  • Handle payments, including past-due accounts and invoicing.
  • Collaborate with team members to manage projects and client requests.

Call Center Representative

Best Buy
01.2020 - 02.2021
  • Handled inbound and outbound customer calls professionally.
  • Assisted customers with order placements, tracking, and troubleshooting.
  • Managed client communications via email and resolved inquiries efficiently

Sales Associate

Steve’s Towing
07.2018 - 11.2019
  • Answered and dispatched phone calls while ensuring quick response times.
  • Managed key holder responsibilities for security access.
  • Scheduled and coordinated weekly inventory pickups and vendor deliveries.
  • Processed over 50 invoices daily and updated billing records.
  • Monitored cash flow and ensured adequate register balances.
  • Performed data entry and organized documentation.

Receptionist

Women’s Care Clinic
03.2017 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Diploma - Medical Administrative Assistant

Business & Science
02.2017

Skills

  • Customer service
  • Active listening
  • Excellent customer service and communication skills
    Strong ability to handle phone calls, emails, and in-person inquiries
    Experience with invoicing, billing, and payment processing
    Proficient in data entry, scheduling, and documentation management
    Skilled in Microsoft Office Suite and customer service software
    Ability to multitask and thrive in fast-paced environments

Languages

Dari
Native or Bilingual

Timeline

Customer Service Representative

Balmoral
03.2021 - 05.2024

Call Center Representative

Best Buy
01.2020 - 02.2021

Sales Associate

Steve’s Towing
07.2018 - 11.2019

Receptionist

Women’s Care Clinic
03.2017 - 03.2019

Diploma - Medical Administrative Assistant

Business & Science

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Sarah Noorzay