Sarah Munisi
Kelowna,BC
Summary
Results-driven financial services professional with broad experience across retail banking, private wealth, and client advisory roles. Proven track record of supporting high-net-worth and mass-affluent clients through personalized banking, lending, and investment solutions while navigating complex regulatory and operational environments. Brings strong expertise in client relationship management, financial needs discovery, credit and mortgage support, account administration, and risk and compliance. Recognized for delivering exceptional client experiences, collaborating effectively with advisors and internal partners, and building long-term client trust through professionalism, sound judgment, and attention to detail.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Private Client Service Associate
TD Wealth Private Trust
Kelowna, British Columbia
10.2025 - Current
- Provide high-touch administrative and operational support to Private Investment Advisors and Private Bankers, ensuring seamless delivery of wealth management services to high-net-worth client
- Manage client onboarding, account openings, KYC updates, documentation, and ongoing maintenance in compliance with regulatory and internal policies
- Execute and process investment transactions, money movements, and service requests accurately and within established timelines
- Act as a primary point of contact for clients, delivering professional, discreet, and responsive service while resolving inquiries and issues efficiently
- Prepare client meeting materials, portfolio reports, and correspondence to support advisor-led client interactions
- Coordinate with internal partners across Wealth, Banking, and Operations to facilitate complex client needs
- Monitor accounts for accuracy, follow up on outstanding items, and proactively identify service or process improvements
Personal Banker
TD Canada Trust
Kelowna, Canada
07.2023 - 10.2025
- Managed end-to-end relationships with personal and mass-affluent clients, providing holistic financial advice across investments, credit, and everyday banking
- Delivered investment recommendations aligned with client goals, timelines, and risk tolerance, supporting long-term wealth accumulation strategies
- Advised on complex residential and secured lending solutions, including mortgage and credit structuring
- Collaborated with Private Bankers, Financial Planners, and Business Advisors to deliver integrated financial planning solutions
- Built and maintained a strong referral-driven business pipeline through community engagement and professional networks
- Conducted comprehensive financial needs assessments to identify opportunities for portfolio deepening and client retention
- Leveraged strong relationship management skills to consistently deliver a high-quality client experience in a performance-driven environment
Banking Advisor / Digital Banking Advisor
RBC
Kelowna, Canada
01.2022 - 07.2023
- Provided personalized financial advice to clients across credit, deposits, investments, and account structures
- Reviewed and evaluated lending applications (credit cards, lines of credit, personal loans), performing credit and financial analysis to assess risk and suitability
- Proactively uncovered client needs through in-branch and community engagement, identifying sales and referral opportunities
- Educated clients on financial products and digital banking tools to improve financial confidence and long-term outcomes
- Took ownership of complex client issues, ensuring timely resolution and relationship preservation
- Delivered financial literacy workshops in partnership with post-secondary institutions and community organizations
Financial Services Representative / Team Leader
goeasy Ltd.
Kelowna, Canada
07.2019 - 01.2022
- Evaluated and approved consumer lending applications by conducting financial analysis, risk assessments, and credit reviews
- Promoted to Team Leader, supporting and coaching teams across 5–12 locations to achieve performance and sales targets
- Provided day-to-day leadership, training, and development to improve team productivity and client outcomes
- Managed collections activities while advising clients on appropriate lending structures, terms, and repayment strategies
- Partnered with underwriters to resolve complex applications and ensure sound credit decisions
- Drove new business through outbound prospecting, relationship building, and consultative sales conversations
Client Service Coordinator
Adera Windows & Doors
Kelowna, BC
04.2019 - 07.2019
- Coordinated client orders, scheduling, and service delivery while maintaining a high standard of customer experience
Assistant Trade Broker
Trade Exchange Canada
Kelowna, British Columbia
07.2018 - 01.2019
- Supported clients in improving cash flow and generating new business through trade-based solutions
Education
Bookkeeping
Caddick And Co. Bookkeeping Inc.
Kelowna, BC04-2019
Bachelor of Arts - Economics
University of British Columbia
Kelowna, BC06-2018
Skills
- Relationship management
- Financial planning and investment
- Real estate lending
- Client acquisition and pipeline management
- Community engagement
- Wealth management
- Team leadership
- Attention to detail
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Certification
Financial Planning I - July 2024
Accomplishments
International Student Faculty Award - Issued by University of British Columbia Nov 2017 International Student Faculty Award (Okanagan) for the 2017 Winter session.
- A scholarship granted to students upon the recommendation of Faculty. The scholarship is granted for strong academic engagement within the faculty as well as the potential to make a scholarly contribution within their chosen field of study
- A scholarship granted to students upon the recommendation of Faculty. The scholarship is granted for strong academic engagement within the faculty as well as the potential to make a scholarly contribution within their chosen field of study
Timeline
Private Client Service Associate
TD Wealth Private Trust
10.2025 - Current
Personal Banker
TD Canada Trust
07.2023 - 10.2025
Banking Advisor / Digital Banking Advisor
RBC
01.2022 - 07.2023
Financial Services Representative / Team Leader
goeasy Ltd.
07.2019 - 01.2022
Client Service Coordinator
Adera Windows & Doors
04.2019 - 07.2019
Assistant Trade Broker
Trade Exchange Canada
07.2018 - 01.2019
Bookkeeping
Caddick And Co. Bookkeeping Inc.
Bachelor of Arts - Economics
University of British Columbia