Sarah Mounsef
Edmonton
Summary
Dedicated and reliable, with a strong work ethic and a passion for providing exceptional patient care. I take pride in being punctual, professional and adaptable in any setting. With hands-on experiences in preparing treatment rooms, assisting during procedures, taking and processing x-rays and ensuring proper sterilization protocols. I bring both efficiency and compassion to the role. Ability to stay calm under pressure whilst communicating clearly with patients and staff. Intending to join a dental practice where I can continue to grow while helping patients feel comfortable and well cared for.
Overview
5
5
years of professional experience
Work History
Cash/Customer Service Representative
Elsafadi Supermarket
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Diploma - Dental Assisting
KDM Dental College
Edmonton, AB01-2024
High School Diploma -
Queen Elizabeth High School
Edmonton, AB06-2021
Certificate - Dental Practicum
Skyview Dental
Edmonton, AB01-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasker
- Problem solving skills
- Organized & excellent time management
- Team player with leadership abilities
- Complaint handling
- Bilingual (Arabic)
Timeline
Cash/Customer Service Representative
Elsafadi Supermarket
03.2020 - Current
Diploma - Dental Assisting
KDM Dental College
High School Diploma -
Queen Elizabeth High School
Certificate - Dental Practicum
Skyview Dental
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