Kimberlea Eldridge
Canning,NS
Summary
Proven customer service expert with a track record of resolving conflicts and boosting customer loyalty, demonstrated during my tenure at Canadian Tire. Skilled in active listening and critical thinking, I excel in high-stress situations, ensuring customer satisfaction and repeat business. My approachable demeanor and problem-solving abilities have consistently enhanced team dynamics and customer interactions.
Overview
12
12
years of professional experience
Work History
Cash/Customer Service Representative
Canadian Tire
08.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Daycare Volunteer
Little Pumpkins INC
09.2012 - 09.2013
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
- Encouraged outdoor playtime, promoting physical activity and overall health through structured games and free exploration time.
- Assisted with naptime routines, ensuring that children had a comfortable space to rest and recharge for the remainder of the day.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
Education
No Degree - Early Childhood Education - Did Not Finish
Nova Scotia Community College
Kentville, NSHigh School Diploma -
Horton High School
Wolfville, NS06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Ability to perform tasks in unique circumstances that are in the best interest of the employer
- Skills that address typical day-to-day interactions with the general public
- Welcoming Demeanor/Attitude
Languages
English
Timeline
Cash/Customer Service Representative
Canadian Tire
08.2019 - Current
Daycare Volunteer
Little Pumpkins INC
09.2012 - 09.2013
No Degree - Early Childhood Education - Did Not Finish
Nova Scotia Community College
High School Diploma -
Horton High School
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