Sarah Monsalve Velez
Winnipeg,Canada
Summary
Dynamic and service-oriented professional with proven experience in both front office administration and food & beverage service. Adept at managing high-volume environments with efficiency, poise, and a strong customer-first mindset. Recognized for excellent communication skills, adaptability, and a meticulous attention to detail. A dependable team player who thrives in fast-paced settings, delivering exceptional service while ensuring smooth day-to-day operations. Experienced in handling diverse client needs, multitasking under pressure, and contributing to a welcoming, organized environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Homestead Dakota House
01.2023 - Current
- Delivered exceptional front-line service by warmly greeting residents, visitors, and staff, and managing high call volumes with professionalism and care.
- Communicated clearly and compassionately with staff and departments, a skill essential for smooth collaboration and delivering excellent customer service in fast-paced environments.
- Proactively identified and resolved resident concerns by coordinating with internal departments, demonstrating strong problem-solving skills.
Server/Waitress
Dakota House Homestead
10.2020 - 01.2023
- Accurately took and modified orders, demonstrating attention to detail and a focus on customer preferences and dietary needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor Of Nursing -
Université De St Boniface
Winnipeg, Manitoba06.2027
High School Diploma - undefined
College Jeanne Sauve
Winnipeg, Manitoba06.2023
Health Care Aide Certificate - undefined
Universite de St Boniface
Winnipeg, Manitoba01.2023
Skills
- Proficient in English, French, and Spanish
- Effective communication
- Analytical problem solving
- Flexible collaborator
- Effective team collaboration
- Skilled in simultaneous task execution
- Detail-oriented approach
- Customer/Client relations
Certification
June 2025
- Standard First Aid- CPR -Basic Life Support
October 2023
- WHMIS 2015
Hobbies and Interests
Enjoy exploring matcha and tea culture. Passionate about music and discovering new artists. Love camping and spending time outdoors.
Timeline
Receptionist
Homestead Dakota House
01.2023 - Current
Server/Waitress
Dakota House Homestead
10.2020 - 01.2023
High School Diploma - undefined
College Jeanne Sauve
Health Care Aide Certificate - undefined
Universite de St Boniface
Bachelor Of Nursing -
Université De St Boniface
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