Sarah Lucas
Athabasca
Summary
Knowledgeable optometric assistant with 7 years of experience balancing medical responsibilities and office management for optometric practice. Strong clinical skills combined with excellent communication abilities. Skilled in working under pressure and adapting to new situations.
Overview
20
20
years of professional experience
Work History
Optometric Assistant/Office Manager
Riverside EyeCare
09.2016 - Current
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Explained processes and operated equipment for visual fields, OCT, and pretesting.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Onboarded new employees with training and new hire documentation.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Help patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
Office Administrator
Davis Kohlsmith & Kay
01.2005 - 10.2007
- Interacted with clients by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared packages for shipment, pickup and courier services for prompt delivery.
Certified Optometric Assistant
Northern Vision Centre
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
Education
Child Care Staff Qualification Certificate -
Child Care Licensing
Certified Optometric Assistant -
The Canadian Association of Optometrists
Grande Prairie, AB10.2006
Teacher Aide -
Thomson Education Direct
Grande Prairie, AB07.2003
High School Diploma -
St. Joseph Catholic High School
Grande Prairie, AB2001
Skills
- Responding to Difficult Customers
- Friendly and Relatable
- Administration and Operations
- Problem Anticipation and Resolution
- Flexible & Adaptable
- Ability to actively listen to clients and provide patient, attentive support
References
References available upon request.
Timeline
Optometric Assistant/Office Manager
Riverside EyeCare
09.2016 - Current
Office Administrator
Davis Kohlsmith & Kay
01.2005 - 10.2007
Certified Optometric Assistant
Northern Vision Centre
Child Care Staff Qualification Certificate -
Child Care Licensing
Certified Optometric Assistant -
The Canadian Association of Optometrists
Teacher Aide -
Thomson Education Direct
High School Diploma -
St. Joseph Catholic High School
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