Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CIJI TRIBBLE

Fresno

Summary

I possess years of customer service support history. I pride myself in being detail-oriented with an extensive medical services background and strong work ethic. Managed patient-related accounts following all HIPPA guidelines with accuracy and proficiency. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to your team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Back Office Manager/Medical Assistant

California Vein & Laser Medical & Cosmetic Center
10.2023 - 04.2025
  • Promoted a positive work environment through active engagement with employees, maintaining a culture of open communication and mutual respect.
  • Implemented inventory control that minimized waste while ensuring adequate stock levels and supplies were maintained at all times.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Coordinated the timely and accurate filing of all necessary documentation and health records.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
  • Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing solutions for injections.
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
  • Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
  • Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
  • Ordered prescription refills on behalf of existing office patients.
  • Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
  • Cross-trained in front-office procedures to back up reception staff.
  • Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Assisted doctor with patient procedures such as Varicose and Spider Vein injections/therapy.
  • Assisted doctor with Outpatient procedures such as Endovenous Varicose Laser and Radiofrequency Laser.
  • Scheduled surgeries by making arrangements with patients and prepared charts and consent forms.
  • Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
  • Used Medical Manager to maintain and update all patient medical records.
  • Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Collected deductibles and copays to post money to patient accounts.
  • Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
  • Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Customer Service Representative

HealthComp Administrators
09.2012 - 09.2023
  • Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Offer advice and assistance to customers, paying attention to special needs or wants.
  • Respond to customer requests for products, services, and company information.
  • Provide primary customer support to internal and external customers.
  • Assist customers with setting appointments, special order requests and arranging merchandise pick up.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Medical Assistant/Receptionist

Preferred Chiropractic Center
01.2008 - 07.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescription refills.
  • Scheduled appointments, registered patients, and distributed sample Rx as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Ordered and prepared reagents and supplies.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
  • Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

Medical Assisting Certification - Medical Assisting

Galen College of Medical And Dental Assistants
Fresno, CA
07.2004

High School Diploma - undefined

DeWolfe High School
Fresno, CA
07.2002

Skills

  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Call Documentation
  • Efficient and Detailed-Oriented
  • Calm and Professional Under Pressure
  • Understanding Customers’ Needs
  • Responding to Difficult Customers
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Credit Card Payment Processing
  • Customer Inquiry Response
  • Inbound and Outbound Calling
  • Cash Register Operations
  • Customer Service and Assistance
  • Proficient in Microsoft Exchange/Office/Excel
  • Statement Billings/Collections
  • Attending Emails
  • Computer Proficiency
  • Merchandise Orders and Exchange
  • Establishing and Maintaining Customer Relationships
  • Document management
  • Workflow optimization
  • Scheduling appointments
  • Process management
  • File management
  • Reception management
  • Data management
  • Internet research
  • Record preparation
  • Billing support
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Work Planning and Prioritization
  • Self motivation
  • Office coordination
  • Inventory control
  • Administrative support

Certification

Certified Medical Assistant

Languages

English
Native or Bilingual
American Sign Language
Native or Bilingual

Timeline

Back Office Manager/Medical Assistant

California Vein & Laser Medical & Cosmetic Center
10.2023 - 04.2025

Customer Service Representative

HealthComp Administrators
09.2012 - 09.2023

Medical Assistant/Receptionist

Preferred Chiropractic Center
01.2008 - 07.2012

High School Diploma - undefined

DeWolfe High School

Medical Assisting Certification - Medical Assisting

Galen College of Medical And Dental Assistants

Similar Profiles

CREATE PROFILE
CIJI TRIBBLE