Sarah Kipwema
Ottawa,ON
Summary
Versatile individual with a strong motivation to learn and contribute to various logistical tasks. I have a solid foundation in customer service, management, and marketing. Polite and adaptable, I am attentive to ensuring client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Defacto
01.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Biological Sciences
University of Ottawa
Ottawa, ONSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Coordination
Languages
French
Native or Bilingual
English
Limited Working
Spanish
Professional Working
Volunteer - solidarity youth Ottawa
- Delivered high-quality customer service using a courteous and professional approach.
- Managed product returns and complaints via email.
- Resolved issues through phone support.
Timeline
Customer Service Representative
Defacto
01.2022 - 03.2023
Bachelor - Biological Sciences
University of Ottawa
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