Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
CustomerServiceRepresentative

Sarah Keza

Ottawa,ON

Summary

Talented young woman offering excellent sales and customer relations abilities developed over 2 years of customer service experience. Skillfully connect with customers and promote items to boost revenue. Work well with staff and managers of all backgrounds to increase efficiency and sales revenue.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

PMI
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Receptionist

Four Points By Sharaton
05.2024 - 12.2024
  • Assisted guests with check and check out processes
  • Addressed customer inquiries and resolved service issues.
  • Accommodated guests during their stay

Customer Service Associate

Etrac
07.2023 - 02.2024
  • Developed and implemented plans for storage and distribution activities that emphasized technological solutions for sustainability.
  • Established plans for facility modification and expansion such as equipment purchase and changes in structural design.
  • Promoted team-oriented culture with common sales, service and productivity goals.
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.

Education

High school diploma -

Gitega international Academy
Gitega
06.2023

Skills

  • Adaptability
  • Customer service
  • Detail-oriented
  • Assistant Manager Experience
  • Time management
  • Marketing
  • Sense of organization and teamwork
  • Excellent attitude to communication in Interpersonal relationships
  • Microsoft Excel
  • Social Media Management
  • Public Relations
  • In-depth knowledge of MS-Office Software

Languages

English
Native or Bilingual
French
Native or Bilingual
Kirundi
Native or Bilingual
Kinyarwanda
Full Professional
Kiswahili
Full Professional

Personal Information

Willing To Relocate: Anywhere

Timeline

Customer Service Representative

PMI
12.2024 - Current

Receptionist

Four Points By Sharaton
05.2024 - 12.2024

Customer Service Associate

Etrac
07.2023 - 02.2024

High school diploma -

Gitega international Academy

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Sarah Keza