Sarah Hernandez
Corona
Summary
Dynamic Assistant Community Manager with expertise in financial reporting and conflict resolution. Proven track record in managing resident relationships and enhancing retention through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
Bridge Property Management
Jurupa Valley
02.2025 - Current
- Managed resident delinquency and collections by reviewing accounts, identifying past-due balances, and contacting residents for resolution.
- Administered eviction procedures per company policies and local regulations, including legal notices and court appearances.
- Oversaw move-out processes by reviewing lease terms and applying appropriate charges in compliance with legal standards.
- Managed lease expirations and renewals while communicating offers and market trends to enhance resident retention.
- Resolved resident conflicts professionally to foster positive relationships and reduce turnover rates.
- Generated contracts and maintained accurate records of residents and properties.
Community Manager
Apartment Management Consultants
Long Beach
11.2023 - 02.2025
- Oversaw financial and operational reporting to ensure compliance and accuracy.
- Supervised on-site staff, managing scheduling, task delegation, and performance evaluations.
- Enforced company policies consistently, addressing violations with appropriate actions.
- Handled resident inquiries using independent judgment to achieve effective resolutions.
- Exceeded leasing goals through direct leasing activities and effective sales techniques.
- Cultivated strong community atmosphere to enhance resident satisfaction and retention.
- Planned resident events to boost engagement and promote long-term occupancy.
- Managed administrative tasks, including recordkeeping and documentation requirements.
Leasing Professional
Greystar Property Management
Culver City
03.2021 - 11.2023
- Executed leasing activities for prospective and current residents, ensuring compliance with property standards.
- Scheduled property tours and follow-ups through CRM to enhance leasing efficiency.
- Coordinated lease applications, verifying that documentation adhered to compliance guidelines.
- Reviewed credit and background screenings to assess applicant eligibility.
- Developed marketing strategies that increased traffic and occupancy rates.
- Delivered exceptional customer service, boosting resident satisfaction and retention.
- Monitored local market trends to inform leasing recommendations.
- Completed move-in processes, facilitating seamless transitions for new residents.
Education
Associate of Science -
Norco College
Norco, CA06-2015
Skills
- Financial reporting
- Customer relationship management
- Conflict resolution
- Effective communication
Languages
English
Professional
References
References available upon request.
Timeline
Assistant Community Manager
Bridge Property Management
02.2025 - Current
Community Manager
Apartment Management Consultants
11.2023 - 02.2025
Leasing Professional
Greystar Property Management
03.2021 - 11.2023
Associate of Science -
Norco College